This is a Assistant Operations Officer role with NSW Department of Customer Service based in Lithgow, NSW, AU NSW Department of Customer Service Role Seniority - junior, mid level More about the Assistant Operations Officer role at NSW Department of Customer Service Assistant Operations Officer Grade: Clerk 5/6 Salary: $84,659 - $92,701 Superannuation & Leave Loading Employment Type: Ongoing Location: Parramatta, Gosford, Maitland, Lithgow or Wollongong Applications Close: Tuesday 30th of June 2026 [at 9:59am] About Revenue NSW Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt. We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. About the team Duties & Grants is part of the Taxes and Grants division within Revenue NSW. Taxes and Grants are responsible for customer interactions for all tax and grant products. We undertake assessments, revenue collection, enquiries, investigations and client education services. We administer grants and use our expertise to research, develop and implement programs to make it easier for our customers to comply. The primary purpose of this role is to administer complex legislation by researching and analysing information to deliver accurate, timely and evidence‑based outcomes. The role is accountable for managing Landholder & Corporate Reconstruction matters, exercising sound judgement and applying established policies and procedures to meet compliance, quality and performance expectations. Your day‑to‑day Assess complex matters by accurately interpreting legislation, legal precedents, revenue rulings and procedural instructions. Manage customer enquiries by providing accurate, timely and professional advice through written and verbal communication. Clearly articulate the outcomes of complex legislative matters in correspondence, reports and recommendations to customers, stakeholders and management. Maintain comprehensive and up‑to‑date knowledge of legislation, policies, procedures and business rules, including legislative changes and emerging compliance risks. Act as a Subject Matter Expert (SME) for projects and initiatives relating to the Landholder and Corporate Reconstruction team. The successful applicant will demonstrate the following capabilities: Comprehensive knowledge and proven experience in interpreting and applying the Duties Act 1997 and other relevant legislation, ensuring compliance with established standards, processes and procedures. Applying knowledge of key case precedents relating to Landholder and Corporate Reconstruction provisions, supported by strong investigative and research skills and familiarity with relevant Revenue Rulings and guidelines. Well‑developed analytical and problem‑solving skills to assess complex matters and respond to customer enquiries. Exceptional written and verbal communication skills, with the ability to clearly explain complex legislative concepts and outcomes. The ability to work independently, manage competing priorities and deliver high‑quality outcomes within specified timeframes. How to apply Please submit a resume (no more than 5 pages) and cover letter (no more than 2 pages) outlining how your skills and experience align to the role. For any questions relating to the role please contact Jessie Hickman at Jessie.Hickman@revenue.nsw.gov.au. For any enquiries regarding the recruitment process please contact Amber Ellis at Amber.Ellis@customerservice.nsw.gov.au Salary Grade 5/6, with the base salary for this role starting at $84,659 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Amber Ellis via Amber.Ellis@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Tuesday the 30th of April 2026 [at 9:59am] Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Amber.Ellis@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ⚖️ Assessing complex matters Managing customer enquiries Maintaining knowledge Key Strengths Legislation interpretation Analytical skills ️ Communication skills Research skills ⏰ Time management Project management A Final Note: This is a role with NSW Department of Customer Service not with Hatch.
