Contract till 15 January 2027 with possible extension Attractive hourly pay rate of $$35.80 per hour Super Work location: Parramatta This role involves 7-hour shifts, Monday to Friday, on a 2-week rotating roster between 7 am and 7 pm PURPOSE OF THE ROLE: You will be providing assistance, advice, source information and deliver customer support services, for multifaceted enquiries and complaints to facilitate the effective operation of the business in order to ensure outstanding customer service. KEY RESPONSIBILITIES: Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via a range of interaction channels. Update and maintain records and databases. Provide high level advice and assistance to build customer capability regarding products and services. Accurately receipt, record and resolve customer complaints and escalated enquiries. Perform administrative activities, including the creation and updating of records. ESSENTIAL REQUIREMENTS: 2 - 3 years of customer service experience (call center, admin, retail) Excellent written and verbal communication skills Strong email etiquette Proficiency in Microsoft office suite, particularly Outlook and Teams Ability to learn systems quickly during the training period. If this sounds like you, please submit your resume by clicking the 'Apply Now About Easy Authoring: Established in 2006, Easy Authoring helps job seekers find the right opportunity to match their skill set and aid career progression. We are the authorized suppliers to NSW, ACT, QLD, and the Federal government as well as multiple corporate organisations to provide contingent labor for various business functions including ICT, Project Management, Change Management, and Learning design along with a broad range of other business-focused positions.
