We have an exciting opportunity for a Gaming Attendant to join the team at the Grand Hotel in Frankston on a casual basis. If you enjoy working in a fast-paced hospitality environment, providing outstanding customer experiences, and being part of a supportive team, this could be the perfect role for you. As a Gaming Attendant, you’ll help create a welcoming and enjoyable atmosphere for our guests while delivering exceptional service and maintaining presentation, compliance and responsible gaming standards at all times. The Grand Hotel is located in Frankston, the gateway to the Mornington Peninsula. Featuring a family friendly bistro, great service and a relaxed atmosphere, making it the perfect dining experience for all to enjoy. About Us Pegasus Leisure Group (PLG) is the hospitality arm of the Melbourne Racing Club, managing a growing network of 17 pubs, clubs and hospitality venues across Victoria. Our venues include bistros, sports bars, function spaces and gaming areas, each focused on delivering great hospitality experiences within their local communities. What You’ll Be Doing Delivering outstanding customer service with a friendly and professional approach Creating a welcoming, safe and enjoyable gaming environment Handling cash and operating tills accurately and efficiently Supporting venue promotions and loyalty program enquiries Responding to customer concerns professionally and escalating where required Maintaining the cleanliness, presentation and ambience of the gaming room Supporting responsible gambling practices and providing information when required What We’re Looking For Great energy and a positive, can-do attitude A passion for customer service and creating memorable guest experiences Strong communication skills and a collaborative, team-first approach The ability to thrive in a fast-paced environment Strong attention to detail and organisational skills Previous gaming or hospitality experience is highly regarded Essential Requirements Responsible Service of Alcohol (RSA) certification Responsible Service of Gambling (RSG) Certificates Current Gaming Licence Do Food Safely certification, or willingness to obtain A Role That Keeps You Moving This is a fast-paced, hands-on role that may involve standing for extended periods, handling cash transactions, and working across a rotating roster including nights, weekends and public holidays Why Join PLG? Competitive hourly rates Flexible shifts that work around your life - whether you’re studying, balancing other work, or need time for personal commitments On-the-job training and opportunities to build your skills A supportive team environment that values connection and wellbeing Free onsite parking To learn more about us, visit: https://pegasusleisure.com.au/ Pegasus Leisure Group values differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation and encourages all suitable applicants to apply for this role.
