Looking for a role that offers variety, stability and a great team culture? We're looking for a customer-focused professional who enjoys problem-solving, thrives in a fast-paced environment and takes pride in delivering exceptional service. If you're looking to join a growing business where your contribution is valued, we'd love to hear from you. The Role As a Customer Service Specialist, you'll be the first point of contact for customers across Australia. You'll manage enquiries, coordinate services, liaise with contractors and internal teams, and help ensure a seamless customer experience from start to finish. Key Responsibilities Managing inbound and outbound customer calls Coordinating bookings, service requests and maintenance enquiries Responding to customer enquiries via email and CRM platforms Liaising with customers, contractors and internal teams Managing customer cases through to resolution Maintaining accurate customer records and documentation Assisting with invoicing and administrative tasks Building strong customer and stakeholder relationships What You Bring Previous customer service experience Strong written and verbal communication skills Ability to multitask and manage competing priorities A proactive and solutions-focused approach Experience using CRM systems Strong attention to detail and organisational skills A positive attitude and team-first mindset Why Join? Monday to Friday, 9am – 5pm hours Hybrid work options after training Free onsite parking Supportive and collaborative team environment Opportunity to develop across multiple areas of the business Growing national business with long-term career opportunities Fast-paced role offering variety and autonomy If you’re looking for a role where no two days are the same and you can make a real impact across the business, we’d love to hear from you.
