Business Improvement Coordinator Full Time, Ongoing Position Location: Thomas Embling Hospital | Fairfield Salary: $80,584 Superannuation Salary packaging Please Note - Applications will be reviewed and interviewed as they are received. Advertising may close earlier than indicated. About the Role This position is based at Forensicare’s Fairfield administration site, at the Thomas Embling Hospital. The Business Improvement Coordinator supports the development and continuous improvement of People & Corporate Services capabilities and provision of high-quality initiatives and service delivery. Reporting into Business Improvement Lead and collaborating closely with the broader People & Corporate Services team, this role plays an integral role in championing continuous improvement, process efficiency and productivity across the organisation. As the Business Improvement Coordinator, you will: Coordinate and support business improvement activities, including tracking audit actions and improvement initiatives Act as the first point of contact for Promapp enquiries, including ownership of the Promapp support inbox and user administration Administer and maintain the Promapp process management framework, including governance documentation, system configuration, reviews and reporting Prepare clear and accurate documentation, reports, communications and presentations Support process mapping, documentation and continuous improvement activities to improve service delivery and staff experience Assist with change management activities, supporting stakeholder engagement and alignment for process and service improvements Develop and maintain user documentation, training materials and self‑help resources to support consistent system use About You: To be successful in this role, you will be an organised and detail‑focused administrative professional who can work with limited supervision and contribute positively to a collaborative team environment. You will also bring: A motivated, proactive approach and strong organisational skills Meticulous attention to detail and the ability to manage competing priorities Well‑developed written and verbal communication skills The ability to build and maintain effective working relationships with stakeholders at varying levels Demonstrated analytical, conceptual and reporting capability Experience using Promapp or other process mapping tools, or involvement in business improvement initiatives (advantageous) To view the full Position Description, click here Benefits: A mental health and wellbeing program provided Professional Development training opportunities to suit your career goal Access to an employee assistance program – an external, confidential, self-referral employee wellbeing program, for personal or work-related matters. Fitness passport – discounted unparalleled access to a wide range of gyms, pools and fitness centres Refer a friend program, get up to a $1000 Salary sacrificing of $9,010 and $2650 meal allowance per annum Social Club, access to discounted cinema tickets, AFL games, Zoos, Concerts etc Comprehensive Orientation Day before you start, and buddy system available Eligibility Influenza and Immunisation Evidence This position is subject to a Police Check To Apply Applications must include a current resume and a detailed cover letter outlining your interest in the position. For queries, please contact Heidi Gorell at Heidi.Gorell@forensicare.vic.gov.au Forensicare is an equal opportunity employer and is committed to attracting and developing a diverse workforce which reflects the community we serve. We encourage applications from Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a lived experience of disability, as well as people from culturally and linguistically diverse backgrounds. Forensicare promotes our guiding principles of RESPECT, INTEGRITY, ACCOUNTABILITY, HUMAN RIGHTS; and promotes behaviours that are consistent with these values at all times. Forensicare is an equal opportunity employer and offers a smoke free environment.
