About the Role Securecorp currently has an outstanding opportunity for a Full-Time Control Room Officer (days and nights) to provide excellent customer service and emergency response at Chadstone Shopping Centre in Melbourne’s South East. This role operates plays a critical part in maintaining the safety and security of the site through surveillance, patrols, and incident response. Benefits Access to Employee Assistance Program (EAP) Employee wellbeing platform with free health checks and exclusive discounts (Apple, Fitness First, HelloFresh, Google Store, Booking.com and more) Security Services Industry Award rates (reviewed annually) Employee rewards and recognition programs Opportunities for career progression and professional development Stable, full-time role with structured roster Key Responsibilities Monitor CCTV, alarms, and surveillance systems for suspicious activity Conduct regular patrols to identify hazards, intrusions, or breaches Respond promptly to emergencies (fire, medical incidents, security threats) Control access to site, verifying visitors, staff, and vehicles Complete accurate incident reports and maintain detailed logs Communicate effectively with team members, supervisors, and stakeholders Enforce company security policies and procedures Conduct risk assessments and recommend improvements Support security training and awareness initiatives Provide high-level customer service to staff, visitors, and contractors Ensure all security equipment is functional and report faults Comply with all relevant laws, regulations, and company policies Skills & Experience Current Security Licence with Crowd Control Endorsement (essential) Current First Aid Certificate & CPR Strong communication skills (written and verbal) Professional presentation and positive attitude Ability to work both independently and as part of a team Flexibility to work rotating rosters, including nights and weekends High level of professionalism and attention to detail About the Company Securecorp is a successful, progressive, and award-winning organisation providing premium security, cleaning, electronics, and monitoring services nationwide. We service a wide range of industries including retail, major events, corporate sites, and aviation. We are an equal opportunity employer, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans and people of all ages, sexualities, genders, abilities and cultural backgrounds. We are committed to creating an inclusive workplace where everyone is valued and respected. Securecorp Protective Services Pty Ltd Private Security Business Licence 805-434-70S
