The Company Our client is a well-established provider of quality machinery and expert service, with more than 40 years of experience supporting customers across Western Australia. Based in Perth, the business specialises in the sale, hire, servicing, and parts supply of a broad range of equipment, including forklifts, telehandlers, skid steers, excavators, and access platforms. Known for its strong customer focus and technical expertise, the company has built a trusted reputation in the material handling and access equipment industry. The Role An exciting opportunity is available for a Service Administrator / Bookings Coordinator to join a busy and supportive team. In this role, you will be responsible for coordinating customer service and repair bookings via phone, email, and in person, while ensuring the smooth day-to-day administration of the service function. You will allocate and manage appointments for Service Technicians, keep customers updated on job progress, and assist with raising and following up purchase orders. Key responsibilities include: Managing customer bookings for services and repairs Completing administrative tasks in line with company policies Scheduling and coordinating Service Technician appointments Providing customers with updates on job progress Raising and tracking purchase orders Contacting customers regarding estimates, service reminders, and booking confirmations Preparing service job requisition orders, purchase orders, and invoices Monitoring service schedules for the hire fleet to ensure maintenance is completed on time Following up with customers after repairs and services to support customer satisfaction Collating and following up warranty paperwork and parts Working safely and complying with health and safety requirements Collaborating effectively with the wider team Your Profile To be successful in this position, you will bring strong administration and customer service experience. Our client is also happy to train up someone who is the right fit and has a great attitude. You will also demonstrate: Excellent communication skills and a professional customer-first approach Strong organisational skills with the ability to manage multiple tasks and priorities Experience coordinating bookings, schedules, or service appointments Confidence preparing documentation such as orders, invoices, and related service paperwork High attention to detail and solid follow-up skills The ability to work well in a fast-paced team environment A proactive and dependable approach to work Commitment to workplace safety and compliance Reference Number: ( 60090-0013459876) This is an on-site position. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.
