First Nations Traineeship - Fraud Assist Analyst (Part-Time) Are you a motivated First Nations candidate looking to build a rewarding career in banking and financial services? We have an exciting opportunity for a Part-Time Fraud Assist Analyst Traineeship, where you will gain valuable on-the-job experience while working towards a nationally recognised qualification. As a Fraud Assist Analyst, you will be the first point of contact for customers and internal stakeholders who have concerns about potential fraud or scams. You will play an important role in helping protect customers, providing support, education, and exceptional service while learning from experienced professionals. This role offers exposure to fraud prevention, investigation processes, customer support, and risk management within a leading financial services environment. This is an identified role for Aboriginal and/or Torres Strait Islander people. It forms part of an initiative to increase representation in the industry and is an equal opportunity measure under Section 105 of the Anti-Discrimination Act 1991. Applications are open to Aboriginal and Torres Strait Islander applicants only. What You'll Be Doing Assisting customers with fraud and scam-related enquiries via phone and digital channels Providing outstanding customer service and support during sensitive situations Educating customers on fraud prevention and scam awareness Identifying potential fraud concerns and supporting investigation processes Completing administrative tasks and maintaining accurate records Working collaboratively with internal teams to achieve positive customer outcomes Learning how to assess information and escalate matters where required About You To be successful in this role, you will have: Excellent verbal and written communication skills Strong customer service skills and a professional presentation A genuine desire to help and support others The ability to remain calm, empathetic, and resilient in challenging situations Strong attention to detail and problem-solving skills Basic computer skills and confidence using technology A willingness to learn and develop within a professional environment What We Offer Paid part-time employment while completing a traineeship A nationally recognised qualification Ongoing mentoring and support Valuable experience with a leading financial organisation Career development opportunities within the banking and financial services industry The chance to build skills in fraud prevention, customer service, and risk management This is an identified role for Aboriginal and/or Torres Strait Islander people. It forms part of an initiative to increase representation in the industry and is an equal opportunity measure under Section 105 of the Anti-Discrimination Act 1991. Applications are open to Aboriginal and Torres Strait Islander applicants only. About NAB National Australia Bank (NAB) is one of Australia's largest financial institutions, helping customers with personal, business and corporate banking needs. NAB is committed to delivering exceptional customer service, supporting local communities, and creating meaningful career pathways. As part of this traineeship, you'll be joining a business that values learning and growth. Ready to launch your business/finance career? Click "Apply Now" or visit https://www.megt.com.au/jobs At MEGT, we enable people to start their careers through Apprenticeships and Traineeships and support large and small businesses to recruit, train and grow careers. Our purpose is to provide life changing, lifelong learning and employment solutions for all. We invite you to be part of our story. Consent as an applicant to receive any marketing information related to other MEGT employment and education services offerings. MEGT is committed to being a Child Safe Organisation and an Equal Opportunity Employer. We have zero tolerance of racism, discrimination, harm, or abuse. We have a culture that values safety, diversity, and inclusion and encourage all qualified applicants, including minorities, genders, protected veterans, Aboriginal and Torres Strait Islander peoples and individuals with disabilities are encouraged to apply.
