Job Description Sales & Business Development Achieve and exceed sales and contribution targets whilst increasing overall sales and margin contribution Maintain existing customer base and develop new customers through regular engagement and market coverage Represent Sika in the marketplace and at industry functions as required Customer Relations & Technical Support Provide technical advice, training, and product demonstrations to customers Foster strong customer relations through professionalism, efficient service, and prompt documentation of agreements and discussions Investigate and resolve customer complaints and issues, reporting matters exceeding $500 to the Sales Manager Maintain and continuously update knowledge of products and applications Internal Liaison & Site Management Liaise with appropriate Sika staff regarding technical support, product performance, and delivery Inspect Sika's plant, equipment, and customer storage areas to ensure proper maintenance and compliance Record all customer interactions in the CRM system Reporting & Administration Provide monthly forecasts and reports to the Sales Manager detailing market activity, customer engagement, complaints, and competitive intelligence Maintain travel diaries for all work-related expenses with documented purpose and customer visits Compliance & Risk Management Comply with all State and Federal Laws, Sika Policies, and Occupational Health and Safety requirements Maintain confidentiality regarding Sika's products and customer information Ensure familiarity with relevant Australian Standards and Sika product documentation
