Job Description At TAL, this role is critical to ensuring claims decisions are technically accurate, consistent and aligned with our risk and compliance standards. As part of our Quality Assurance function, it provides independent insight and oversight to strengthen decision-making and uphold our Claims Philosophy. By combining deep technical claims expertise with a focus on continuous improvement, this role helps build confidence in every claim outcome—supporting our purpose to protect and support Australians when they need us most. In This Role You Will: Deliver quality assurance reviews to ensure technically accurate and compliant claims decisions Identify trends and risks through data-driven analysis to improve claims consistency and outcomes Strengthen adherence to the TAL Quality Assurance Framework and risk management principles Evaluate and uplift claims controls, systems and processes against regulatory and policy requirements Influence continuous improvement through reviews, insights and best practice recommendations Lead remediation and enhancement initiatives to address quality, compliance and process gaps Please note, this is a 12-month fixed term contract with potential for extension or further work opportunities.
