Support Our Partners. Coordinate Solutions. Make a Difference. Be part of a dynamic team dedicated to delivering outstanding customer experiences. As a Support Coordinator, you’ll work closely with manufacturer partners, dealerships, customers, and internal teams to coordinate replacement vehicle requests and keep operations running smoothly. If you’re proactive, detail-oriented, and passionate about providing exceptional service, this is your opportunity to build a rewarding career with purpose. About Compass Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to continuous improvement. We live our values every day: Care & Passion – treat others the way we want to be treated Courage – be empowered and make informed decisions Can Do – find solutions and drive continuous improvement Trust – do the right thing in all relationships Key Responsibilities Managing Business Delivery and Results Core Manage and triage all enquiries received through the Retail Hires inbox. Act as the first point of contact for Partner enquiries received via our 1800 assistance line Coordinate replacement vehicle requests with customers, dealerships, Compass branches and internal Work closely with the branch network and our business partners to assist with vehicle deliveries, collections and transfers Provide our business partners with updates regarding booking status and vehicle availability. Monitor active bookings and follow up outstanding actions Escalate customer complaints, service concerns and Partners enquiries to the Corporate Business Manager where required. Support our Partners with general program assistance. What You’ll Bring Strong customer service and relationship management skills Excellent verbal and written communication skills. Strong organisational skills with the ability to manage multiple tasks and competing priorities. Ability to work in a fast-paced environment while maintaining a high level of accuracy and attention to detail. Ability to build and maintain positive relationships with customers, dealerships and internal stakeholders. Strong problem-solving skills with the ability to identify issues and escalate where required Proficient computer skills and ability to learn new systems quickly. Ability to work both independently and as part of a team. Customer focused with a professional and positive approach Strong administration and data entry skills. Ability to manage enquiries in a timely manner and deliver a high standard of customer service. What We Offer Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported. You’ll also enjoy a range of benefits, including: Flexible working environment Career development – many of our team members have progressed into senior roles across the business 12 weeks paid parental leave Access to the Employee Assistance Program (EAP) – confidential support when you need it Make a Difference Leave – one paid day per year to support a community cause Learning and development days to support your growth Team-building events and activities to strengthen connection and culture Exclusive discounts and offers through our business and HR partners “Make a Difference Leave” – a day spent on local community projects Ready to Apply? Click Quick Apply and submit: A cover letter explaining why you’re interested in this role Your resume outlining relevant experience We value diversity and welcome applicants from all backgrounds.
