Job Description Join a values-driven organisation committed to innovation, continuous improvement, and exceptional customer outcomes Be at the forefront of a rapidly growing Customer Success function in the IT industry, with strong career development opportunities Work with leading technologies and help customers maximise the value of their investments Join a high-performing, nationally distributed Customer Success team driving real outcomes for enterprise customers across Australia. You’ll step into a growing, high-impact function where you’ll own customer lifecycles, accelerate technology adoption (with a strong Cisco focus), and shape how we deliver value alongside a collaborative, well-connected team. In this role you will: Lead onboarding for new customers, equipping them with tools and guiding them through the lifecycle framework Drive product adoption (primarily Cisco), aligning customer investments to measurable business outcomes Create and deliver Customer Success Plans to maximise ROI and accelerate value realisation Build strong relationships with customers, acting as their advocate and removing barriers to success Partner with sales and internal teams to align account strategies with customer success outcomes Run regular governance sessions (monthly/quarterly), including reporting on contracts, usage and performance Contribute to continuous improvement of customer success processes and programs About You Proven experience in Customer Success, Account Management or similar (ideally in IT/technology) Strong communication skills (written and verbal), with the ability to engage stakeholders at all levels Collaborative and commercially minded, with strong negotiation and relationship management skills Comfortable working in ambiguity and adapting to evolving customer needs Highly organised, proactive and driven, with a strong work ethic and attention to detail Passion for delivering customer outcomes and improving customer experience A flexible, growth-focused role where you can truly own customer outcomes, work with leading technology vendors, and be part of a collaborative team shaping the future of Customer Success—this is your opportunity. Who is Data 3? An ASX200-listed leading IT services provider, Data3 delivers innovative technology solutions to businesses across Australia and Fiji. Headquartered in Brisbane with a 1,400-strong team and $3B in FY25 gross sales, we are as passionate about our people as our tech. Voted HRD's Employer of Choice for 11 years running and a 2026 Best Workplaces in Technology title. At Data3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application. Data3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia. Job Ref: SACA114075 Data3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.
