WHO WE ARE Infinity Holidays is proud to be part of the best industry in the world, and we’re committed to making it even more extraordinary. For over 25 years we’ve been a leading name in the Australian travel industry, working closely with retail travel agents and broker networks nationwide. Our mission is to simplify and enhance the global travel trade, offering powerfully simple booking experiences and unmatched travel products and support. We leverage decades of industry expertise, strong partnerships, and extensive buying power to deliver innovative solutions. From accommodation and cruises to tours, transportation, and activities, we provide a diverse range of products to meet the needs of travellers worldwide - all in one seamless platform. Join us as we continue to shape the future of travel. Together, we’ll lead the way in unlocking the full potential of the global travel trade. What you will do: Consulting and selling amazing travel experiences to our customers Service phone and email enquiry via our CRM platform (Salesforce) within agreed timelines Attend regular training sessions for all aspects of the role – systems, land product, and updates from suppliers Work within a global team to achieve sales targets and incentives Build and maintain strong relationships with agents, suppliers and product managers Work towards individual and team KPIs to build business and incentives What you will need: Minimum 12 months experience in a Wholesale or Retail travel industry role You will have a demonstrated ability to hit KPIs in a previous role Ability to build and maintain strong relationships Exceptional customer service Destination knowledge/recent travel experience to our main selling destinations (South Pacific, Australia, New Zealand, Asia, Europe, North America etc). Travel experience is preferred but not essential, but at least a strong understanding and knowledge of the regions. Previous experience working in a call centre environment using CRM software (Salesforce) is preferred but not essential This is a full-time position based in our new Melbourne CBD office in Docklands, based on working QLD AEST times. Please advise your leader before applying Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship.
