Introduction Founded in 1978, Dicker Data is Australia’s leading locally owned and operated distributor of ICT hardware, software, cloud and IoT solutions for over 10,000 reseller partners across Australia and NZ. An ASX listed (ASX: DDR) company, we are recognised in the industry for our award-winning record of gender equality, diversity and inclusion and we pride ourselves on building sustainable business practices. We understand the importance of hiring the right people to build successful teams, and of supporting our people to reach their full potential in every aspect of work and life. Our Vision To inspire, educate and enable Australian technology resellers to achieve their full potential through the delivery of unparalleled service, technology and logistics. Our Values At Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success: Agile Solution focused Respect for all people Integrity in the way we operate Description What you’ll be doing In this role, you’ll support the end-to-end order and quoting process across a range of software vendors. You’ll work closely with internal teams and customers to ensure orders, renewals and enquiries are processed accurately and on time. Key responsibilities include: Processing manual and web-based orders, ensuring accuracy and timely completion Managing quoting activities, ensuring alignment with internal pricing policies and vendor guidelines Tracking open quotes and proactively following up to convert to orders Resolving order issues, documenting investigations clearly and liaising with relevant teams Processing daily invoicing and managing vendor invoicing reports Raising renewal agreements across various vendor programs Issuing return authorisations in line with company guidelines Managing a shared inbox and responding to customer enquiries promptly Handling inbound calls in a professional and customer-focused manner Using vendor portals to source information and support order processing Training & development Participate in vendor-led training to build strong product and platform knowledge Develop a solid understanding of licensing and annuity programs Gain expertise in vendor ordering tools and end-to-end operational processes Skills And Experiences About you You’re highly organised, proactive, and thrive in a structured, detail-oriented environment. You take ownership of your work and are comfortable working both independently and as part of a team. We’re looking for: Strong time management and organisational skills Excellent written and verbal communication High attention to detail and accuracy Ability to work autonomously and show initiative Strong computer literacy, including intermediate MS Outlook and Excel A positive, flexible and team-focused attitude Our Benefits A highly competitive salary package depending upon experience Hybrid and sustainable working environment Staff only on-site gym & weekly corporate fitness classes A selection of freshly prepared lunch options provided daily Free on-site parking and electric parking stations A relaxed, modern office setting with smart casual dress Access to discounted banking, superannuation, and health and wellbeing offers via our corporate partners Company paid parental leave scheme Employee Assistance Program On site school holiday program for children of Dicker Data staff Only those with the legal right to work in Australia may apply for this position. Only short-listed candidates will be contacted.
