The Recruitment People are currently recruiting on behalf of a well-established Gold Coast property investment business that helps clients build long-term wealth through property. With continued growth, the business is seeking a Client Services Coordinator to join its Service Team, supporting clients after settlement and ensuring a seamless experience throughout their property ownership journey. This is a relationship-focused coordination role where you will manage client enquiries, liaise with multiple stakeholders and oversee matters through to resolution. It will suit someone who enjoys coordinating, solving problems and delivering exceptional service outcomes. What's in it for you? • up to $80,000 super • Structured performance and development reviews • Clear pathway for salary progression over time to $100,000 • Full-time, permanent position • Flexible start and finish times (8am–4pm, 9am–5pm etc.) • Helensvale office location with onsite parking • Supportive and collaborative team culture • Team incentives, away days and company celebrations The Role Working within the service division, you will support clients following settlement of their investment property. You will manage a portfolio of client relationships and act as the central point of coordination between investors and third parties including property managers, builders, insurers and maintenance providers. Your focus will be ensuring issues are resolved efficiently, communication remains proactive and clients receive a consistently high level of service. Key Responsibilities • Managing client relationships and acting as a primary point of contact • Liaising with property managers, builders, insurers and maintenance providers • Coordinating inspections, repairs, defects and insurance-related matters • Managing client cases through CRM and workflow systems • Prioritising matters based on urgency, impact and client expectations • Following issues through to resolution and ensuring clients remain informed throughout the process • Working closely with internal service, acquisition and leadership teams • Maintaining accurate records and case notes This is a varied role where no two days are the same. Success in the position requires strong organisation, clear communication and the ability to manage multiple moving parts simultaneously. About You You will have experience in a client-facing service environment where you have been responsible for coordinating outcomes, managing relationships and delivering a high standard of customer experience. You will bring: • Excellent written and verbal communication skills • Strong organisational skills and attention to detail • The ability to manage competing priorities in a fast-paced environment • A calm, professional and solutions-focused approach • Strong emotional intelligence and stakeholder management skills • Accountability and ownership for seeing tasks through to completion • Experience using Monday.com or similar CRM/workflow platforms Experience within property, property management, real estate, insurance, maintenance coordination or a related industry will be highly regarded. Why Apply? This is an opportunity to join a growing, values-driven business where client experience is genuinely at the centre of everything they do. You will be trusted to manage your own workload, supported by an experienced team and given the opportunity to build a long-term career in a business that values initiative, professionalism and service excellence. If you enjoy relationship management, stakeholder coordination and helping clients achieve positive outcomes, we would love to hear from you.
