Metro Advance Apartments & Hotel Darwin is a centrally located apartment-style hotel in Darwin City NT 0800. offering self-contained accommodation suited to business travellers, families, and extended-stay guests. The property features studio, one-bedroom, and two-bedroom apartments with kitchen facilities, laundry amenities in many room types, free Wi-Fi, an outdoor swimming pool, gym, secure undercover parking, and barbecue facilities. Metro Advance Apartments & Hotel Darwin is now looking for an experienced Hotel Receptionist The applicant will be responsible for: Greet guests professionally and provide a welcoming first impression upon arrival and departure. Manage guest check-ins and check-outs efficiently using the hotel's property management system. Handle reservations, room allocations, amendments, cancellations, and booking enquiries via phone, email, and online platforms. Process guest payments, deposits, refunds, and maintain accurate cash and transaction records. Respond promptly to guest requests, complaints, and service issues, ensuring high levels of customer satisfaction. Provide information about hotel facilities, local attractions, transport options, dining venues, and tourism activities in Darwin. Coordinate with housekeeping, maintenance, and management teams to ensure rooms are prepared and guest needs are met. Monitor room availability, occupancy levels, and update guest records accurately in the reservation system. Perform administrative tasks including preparing reports, maintaining reception records, handling correspondence, and filing documentation. Ensure compliance with hotel policies, workplace health and safety procedures, security protocols, and privacy requirements while maintaining a professional reception area. About you: At least 1 year of experience as an Hotel Receptionist: Excellent customer service and guest relations skills. Strong verbal and written communication abilities. Proficiency in hotel reservation systems and general computer applications. Ability to multitask, manage time effectively, and work under pressure. Strong problem-solving skills with attention to detail and accuracy. Job Type: Permanent / Full-time Salary: $70,000 - $80,000 p.y.
