Well established education sector is looking for a Service Desk Analyst Your new role The IT Service Desk Officer is responsible for the following tasks: Provide daily support, diagnosis & repair processes for the Student and Staff Notebook Computers and applications including Software related support. Provide daily support for Students with non-school supported (BYOD - MAC) Notebook Computers: attaching to Network, loading of required Software, Internet and E-mail access Provide daily MAC computer related field support to all Teaching Staff and Admin Staff as required Manage & maintain allocated Service Desk tickets Maintain & provide user support for Mac related Notebook Computers, Desktop computing & peripheral equipment Provide assistance with the installation and commissioning computer equipment and peripherals as directed including; iPads, Laptops (Mac and PC) Desktop Computers, Printers, and peripherals. Coordinate & provide daily support & repair processes, liaising with the on-site Technicians TECHNICAL RESPONSIBILITIES: Understanding and excellent working knowledge / installation of full MS Office 365 Suite. O365 operation and deployment, including One-Drive. Provide support to MAC based Users Video Conferencing Assist with Teams Mobile Phone configuration and upgrades. Logging and documenting jobs within the GGS Service Desk ticketing system FreshService. Staff and student in person support What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. 3004411
