Welcome to Clemenger BBDO. We're looking for a Project Operations Director (Melbourne or Sydney based) to help lead how great creative work gets delivered across our clients. The Role The Project Operations Director leads the day to day delivery of some of our most important client partnerships. This role sits at the intersection of commercial thinking, creative ambition and operational excellence. You're responsible for ensuring projects are delivered to the highest standard while creating the conditions for great creative work to thrive. You'll be the trusted operational lead for your clients and internal teams, building confidence through clear thinking, strong judgement and calm leadership. You'll navigate complexity, solve problems before they escalate and balance the needs of clients, creatives, production and the business to achieve the best possible outcomes. You'll also play a key leadership role within our Orchestration team, developing people, improving the way we work and helping shape the future of project delivery across Clemenger BBDO. Who You Are You understand that exceptional project delivery isn't about following process. It's about knowing when to challenge it. You bring experience, perspective and confidence to every project. You've worked through complex campaigns, competing priorities and difficult conversations before, and you know how to create clarity when others see chaos. You're commercially minded without compromising creativity. You understand how scopes, budgets and resources influence the quality of the work, and you're confident making decisions that protect both the client relationship and the agency. Most importantly, you're someone people trust. You build confidence through your actions, communicate openly and help teams perform at their best, particularly when the pressure is on. What You'll Be Doing You'll lead the end to end delivery of projects and campaigns, ensuring work is strategically sound, commercially successful and delivered to the highest creative standard. You'll act as the operational lead across your client portfolio, building trusted relationships while balancing commercial outcomes with creative ambition. You'll partner closely with Creative, Client Impact, Production and specialist teams across the Omnicom network, bringing together the right expertise to deliver the strongest possible work. You'll manage project scopes, budgets, forecasting and resourcing, making informed decisions that protect delivery quality, team wellbeing and agency profitability. You'll identify risks early, whether commercial, creative or relational, and proactively develop solutions before issues escalate. You'll lead and develop a team of Project Operations Managers through coaching, regular feedback and meaningful opportunities for growth, helping build capability across the wider Orchestration team. You'll continually look for opportunities to improve how we work, sharing ideas that strengthen delivery, enhance client partnerships and evolve our project operations capability. Leadership Expectations Leadership at Clemenger BBDO is about creating clarity, building confidence and helping others succeed. You'll be expected to develop your team through regular coaching, honest feedback and genuine investment in their growth. You'll empower your people to make decisions, while providing guidance and support when complexity requires it. You'll create an environment where accountability is clear, collaboration is strong and challenges are addressed early. You'll actively contribute to the culture of the agency, recognising that leadership is demonstrated every day through how you communicate, make decisions and support those around you. Our Values: The Six Acts of Courage Everything we do is shaped by our Six Acts of Courage. They aren't words we stick on a wall. They're how we run meetings, deliver feedback, pitch ideas, make decisions and treat each other, especially on the tough days. The Courage to Speak Your Mind Yes, it is okay to say the thing, in the room, to the right person. Even, and especially, when it's uncomfortable. Just be kind. The Courage to Play Take the brief somewhere unexpected. Resist the safe option. We want people who are willing to explore what might be possible, not just what feels predictable. The Courage to Be Your Whole Self Diversity of thought only works when people feel safe to show up authentically. We value different perspectives, experiences and ways of thinking. The Courage to Do Big Things Back the idea that could change things. Don't self edit ambition before it has a chance to breathe. The Courage to Fail Blame kills creativity. We encourage people to try new things, take calculated risks and learn from what doesn't work. The Courage to Say "I Don't Know" Asking for help is good judgement, not weakness. Nobody knows everything. We'd rather hear "I don't know" than have someone stay silent. What AI means to us, and what it should mean to you At Clemenger BBDO, AI is now part of how we build faster, more connected creative solutions across every capability. For a Project Operations Director, this means knowing which tools our creative, design and production teams are using, and understanding how AI assisted workflows affect timelines, outputs and resourcing decisions. It also means actively using AI tools to improve the operational craft of the role, speeding up scheduling, status reporting, budgeting and resourcing so more of your time is spent on the judgement calls that require human thinking. AI should reduce friction in the system, not replace your thinking. The value you bring is in the decisions, trade offs and clarity you create in complex, fast moving environments. Why Clemenger BBDO? Because great operations create great creativity. You'll join a team that believes project leadership is about far more than timelines and traffic management. It's about creating the conditions for brilliant ideas to become brilliant work. You'll work alongside talented, curious and ambitious people who genuinely care about each other, challenge convention and believe creativity can solve more than marketing problems. If you're energised by complexity, motivated by developing people and excited by delivering ambitious creative work at the highest level, we'd love to hear from you.
