Deceased Estate Administrator (Estate Consultant/ Case Manager)

Victorian Government • Melbourne • 1d ago

Dandenong or Footscray location, with blended working from home/office. Salary circa $75k super & employee benefits With a strong customer service focus, apply your deceased estates and/or administration background to case manage a portfolio of deceased estates. Applications close 24 July 2026 About State Trustees At State Trustees, we support Victorians from all walks of life with their financial and legal affairs, particularly during life's most important and challenging moments. As a Victorian Government-backed organisation, we provide trusted services that help people plan, protect, and manage their affairs with confidence, ensuring peace of mind when it matters most. For more information please visit www.statetrustees.com.au About the Role We present a fulfilling opportunity for individuals with backgrounds in deceased estates and/or customer service to oversee a portfolio of deceased estates. This responsibility encompasses managing estates from the moment State Trustees accepts them to the distribution of assets to beneficiaries. The role is internally known as Estate Consultant.In this role, you will engage regularly with estate beneficiaries and/or their representatives to administer estates within a legislative framework. Your duties include: Delivering exemplary customer service verbally and in writing to ensure the efficient administration of estates, adopting a proactive "pick-up the phone" service delivery approach. Crafting clear and concise correspondence. Authorising payments and meticulously monitoring transaction records. Overseeing the distribution of estate assets in accordance with the Will and/or relevant legislation. Championing processes with a continuous improvement mindset. Skills & Experience To be successful you will need to demonstrate: Excellent customer service skills, including the ability to deal sensitively with distressed or emotionally sensitive callers Experience preparing correspondence Ability to prioritise work and manage work within service levels Proactive communication with beneficiaries Ability to synthesise diverse points of view and recognise solutions Competent financial literacy Basic computer skills including use of Microsoft Office Experience in case managing a portfolio of claims Deceased estate administration experience or similar role Employee Benefits We offer a range of employee benefits including: Career development Flexible working conditions Free Will preparation Health and well-being programs Education assistance Purchased leave Employee assistance program Reward and recognition program Retailer discounts Charitable workplace giving Employee social club Our Culture For our clients, our people and the Victorian community, we demonstrate Care, Unity, Passion – we are here, we work together, and we bring our best. How to Apply Click the Apply button to commence the application process. Please include a cover letter and resume. We recognise the power of diversity and creating an environment where all our people feel they belong and reflect the communities in which we live, work and serve. We care about recruiting the best people, regardless of gender identity, age, ability, sexual orientation or cultural background. If you think you can do the job and would be a great fit for our team, we'd love to hear from you.

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