Position: ICT Customer Support Officer Type: Full-time Employer: CMSN Group Pty Ltd Location: Coonabarabran NSW 2357 Salary: $80,000 p/a About the Business: CMSN Group Pty Ltd is a dynamic, established Australian IT and software services company founded in 2013, delivering innovative technology solutions to clients across private and public sectors. With a comprehensive portfolio spanning custom software development (including ERP, eCommerce, and POS systems), IT infrastructure and support, network solutions, hardware supply, custom website development, and international web hosting, CMSN has built a strong reputation for reliability, cutting-edge expertise, and exceptional client outcomes. The company fosters a collaborative, forward-thinking workplace culture that values innovation, sustainability, and professional growth, while actively expanding into green renewable energy projects such as solar, hydrogen, and oxygen technologies to drive a more sustainable future. About the Position: The ICT Customer Support Officer plays a vital role within CMSN Group Pty Ltd by delivering high-quality technical support to ensure the smooth operation of the company’s IT systems, software solutions, and digital infrastructure. This position serves as the primary point of contact for end-users, troubleshooting issues efficiently and contributing to the overall stability and performance of technology that underpins the business’s service delivery across Australia and internationally. The role is essential in maintaining uptime, empowering users, and supporting CMSN’s commitment to excellence in IT services. Key Responsibilities: Providing technical support and assistance to end-users. Installing, configuring, and maintaining desktop hardware, software, operating systems, applications, and peripherals. Diagnosing and troubleshooting hardware, software, and network connectivity issues. Providing training and guidance to end-users on IT best practices, security protocols, and the use of IT systems and applications. Determining software and hardware requirements to provide solutions to problems. Responding to inquiries about software and hardware problems. Adapting existing programs to meet users' requirements. Installing and downloading appropriate software. Ensuring efficient use of applications and equipment. Implementing computer networks, designing, and maintaining websites. Repairing and replacing peripheral equipment such as terminals, printers, and modems. Requirements: Australian citizens and permanent residents are encouraged to apply. Bachelor’s degree in IT, Computer Science, or equivalent fields. 1-2 years’ experience in a similar field. Strong technical skills in hardware/software installation, configuration, troubleshooting, network support, and basic website maintenance. Excellent interpersonal and communication skills, with the ability to explain technical concepts clearly to non-technical users. Customer-focused mindset with strong problem-solving abilities and attention to detail. How to Apply: To apply, applicants must submit their resume with a valid email address through this online portal. Only shortlisted candidates will be contacted.
