Description Title: Technical Support Engineer Essential Functions: In order to work effectively as a Technical Support Engineer and general customer service functions, the position is expected to: SureMed training and implementation. SureMed software support All level 1 support functions, including initial problem diagnosis and replication After hours support coverage as per work conditions Order processing General customer service (account queries, order issues etc) General marketing activities (sending out pack samples, marketing kits) Attendance at trade shows Coverage during annual leave and holidays Required Knowledge and Skills: The successful candidate will have the following skills: Experience with medication adherence (Dosage Administration Aid (DAA packing)). Ability to use remote desk top tools Ability to install and configure Windows printer drivers Browser configuration Basic Windows navigation and trouble shooting Preferred Knowledge and Skills: Customer service skills Work Conditions: Occasional after hours support Travel required for trade shows Remote and in office Base Compensation: A$60K to A$85K (Actual compensation is subject to variation due to such factors as location, education, experience, and skillset.)
