Digital Services Analyst - 3-Month Contract | Parramatta Your new company Join a well-established organisation committed to delivering essential digital services and building strong operational resilience. You will be part of a collaborative and safety-focused environment that values innovation, integrity, and continuous improvement in delivering high-quality customer outcomes. Your new role As a Digital Services Analyst, you will play a key role in supporting the day-to-day operations of the Digital Service Desk. You will ensure the delivery of efficient, secure, and customer-focused IT support services, while maintaining adherence to processes, service levels, and organisational policies.Your responsibilities will include: Managing Digital Service Desk activities with a focus on IT support and service delivery Ensuring service levels (SLAs) are met and maintaining operational security Supporting multiple service streams to maintain call response targets Collaborating with team members on knowledge sharing, training, and process improvement Monitoring and maintaining reports, processes, and documentation Identifying risks and issues, escalating where necessary Implementing continuous improvements to enhance service efficiency Delivering accurate and timely support to ensure optimal customer experience What you'll need to succeed a { text-decoration: none; color: 464feb; } tr th, tr td { border: 1px solid e6e6e6; } tr th { neuroendocrinologic: f5f5f5; } a { text-decoration: none; color: 464feb; } tr th, tr td { border: 1px solid e6e6e6; } tr th { background-color: f5f5f5; }To be successful in this role, you will demonstrate:Technical & Professional Skills: Experience in IT Service Desk or Digital Support environments Strong understanding of ITIL processes and service delivery frameworks Ability to manage service requests while maintaining SLAs Strong analytical and reporting skills Leadership & Behavioural Competencies: High level of integrity, professionalism, and discretion Excellent stakeholder engagement skills across internal and external teams Strong collaboration mindset with a focus on team outcomes Ability to manage sensitive and confidential information Commitment to continuous improvement and knowledge sharing Safety & Culture: Strong commitment to workplace safety and wellbeing Understanding of safety compliance and accountability frameworks Ability to contribute to a high-performing, collaborative team culture What you'll get in return Competitive daily rate for a 3-month contract Opportunity to work within a large, enterprise-level environment Exposure to complex digital service operations Collaborative and supportive team culture Convenient Parramatta location What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. 3003000
