Job Description In this full-time role, based in Richmond, the Applications Support Analyst is responsible for the execution of activities required to support and maintain applications within the Application portfolio, of the Digital and Technology division of Epworth Healthcare. The Applications Support Analyst is part of a larger team providing support for all cloud and on prem applications ensuring they work as designed, are maintained and available as required. The Applications Support Analyst is responsible for the day to day execution of assigned tasks required for providing support, upkeep and maintenance of the application portfolio in line with agreed and implemented best practices and service levels. You will make an impact by: Providing ongoing maintenance of the Epworth application portfolio, including all support required for the successful operation of applications to meet service expectations. Engagement of the Epworth applications management practices, processes and systems to improve the delivery of the application portfolio to meet the client satisfaction KPI’s. The triage of all escalated Incidents, request for change, problems, errors and service requests. The undertaking of addressing with the view to restore service of all assigned support calls. Providing an acceptable workaround to the Epworth users in a prompt fashion if a resolution is not readily available. Assist with the implementation and/or upgrade of systems Ensure that integrations are monitored, functioning correctly and issues are resolved or escalated where required. To be successful in this role… You will be someone with experience in delivering and managing cloud technologies and a willingness to bring innovative ideas, new approaches to existing practices and a diverse mindset to the team. You will have: Knowledge in application development and/or technical support Knowledge in application architectures with technical and functional experience with enterprise level application portfolios, including working with COTS, SaaS, delivered solutions. Demonstrated understanding in implementing software applications including software packaging, configuration and scripting in a Hybrid environment Knowledge of middleware and integration technologies. Strategic thinker with strong analytical and problem-solving abilities 2 years IT industry with experience in delivery, software support and/or development Tertiary qualifications in a relevant discipline and or equivalent mix of education and relevant experience within application development and/or support Extensive information systems and supervisory management experience in a complex organisation, preferably within the Health Sector or similar ITIL qualifications with service management experience in an operational environment, desirable Certifications in relevant field, desirable Position Description Inherent Requirements We will review applications as we receive them.
