Candidate should be NZ or AU citizen only About the Role This client under fitness industry, the world’s largest co-ed fitness franchise with over 4,000 clubs worldwide; we believe fitness is more than a workout—it’s about improving quality and quantity of life. We are looking for a motivated and people-focused Club Manager to lead daily club operations, drive membership growth, and deliver an exceptional member experience. This role is ideal for someone who thrives in a fast-paced, goal-driven environment and is passionate about helping others achieve their health and fitness goals. This is a strong career pathway opportunity with structured training, development, and progression. Key Responsibilities As a Club Manager, you will be responsible for: Driving new member acquisition through lead generation and conversions Engaging with leads and existing members through calls, follow-ups, and in-person interactions Delivering outstanding customer service and building long-term member relationships Supporting Personal Trainers by generating and referring qualified leads Ensuring the club is clean, safe, and operating efficiently at all times Meeting and exceeding sales and performance targets Continuously identifying opportunities to improve member experience and club performance Leading by example in creating a positive, energetic, and welcoming club culture About You You will thrive in this role if you are: People-focused– you genuinely enjoy helping others and creating great customer experiences Goal-driven– motivated by targets, performance, and personal growth Proactive– confident in sharing ideas and taking initiative Coachable– open to feedback and eager to learn and develop A natural leader– takes ownership and inspires others through action Passionate about health and fitness– understands the value of a healthy lifestyle Sales-oriented– comfortable with conversations that lead to membership growth Previous gym management experience is not required, as full training will be provided. However, prior sales or customer-facing experience is highly valued. Requirements Previous sales or customer service experience (preferred) Senior First Aid Certificate (or equivalent) CPR Certification Working With Children Check National Police Check Career Pathway This role is designed as a stepping stone into higher leadership positions within the fitness network, with opportunities for growth into senior club management and multi-site leadership roles.
