Product Design Manager The Organisation This leading organisation plays a key role in delivering essential services and driving innovation across Victoria. With a strong focus on customer-centricity, digital transformation and collaboration, this business is motivated to build community trust and bring progressive solutions to market. The Opportunity We are seeking an experienced Product Design Manager to direct and scale the product design capability within the Product & Experience team. This leadership role sets the product design strategy, establishes standards and frameworks, and leads multidisciplinary teams to deliver customer-focused, omni-channel experiences. You’ll work closely with product managers, engineers, and executives to embed evidence-led practices, ensuring product design aligns to enterprise strategy, operational priorities, and community outcomes. Key responsibilities include: Design strategy: Define product design roadmaps and align to enterprise priorities. Evidence-led practice: Institutionalise human-centred design and embed customer voice across decision-making. Business impact: Ensure design contributes directly to measurable organisational and community outcomes. Design operations: Lead governance, tooling, and resourcing to ensure efficiency and scale. Team leadership: Mentor, coach, and grow product designers, building a high-performing design culture. Influence & communication: Translate complex design concepts into clear, compelling stories for executives and stakeholders. The Right Fit This role suits a senior design leader with a balance of strategic vision, operational rigour, and people leadership. To be successful, you will bring: 11 years’ experience in product design, with at least 5 years leading product teams A strong portfolio showcasing complex, multi-disciplinary design leadership Advanced design thinking expertise and experience with scalable design systems Proven track record embedding user-centred design in enterprise or regulated environments Exceptional storytelling, facilitation, and executive engagement skills Tertiary qualifications in design or related discipline, with formal Product/UX/UI design training preferred The Benefits In return for your leadership, you’ll enjoy the opportunity to: Lead with purpose: Build and scale the product design capability for a large-scale transformation. Make a difference: Deliver products that simplify services for customers, staff, and communities. Collaborate broadly: Influence and shape at the intersection of design, business, and technology. Enjoy flexibility: Hybrid working, competitive salary package, and a values-led culture. For a confidential conversation, contact Kylie Kneale at Think Talent on 0403948842 or click apply now.
