About the company MANTILAM PTY LTD, trading as MANTILAM, is an Australian business based in Taylors Lakes, Victoria. The organization supports business operations through reliable technology, systems management and administrative infrastructure. MANTILAM is committed to maintaining secure, efficient and compliant systems that support service delivery, operational continuity and sustainable business growth. Role overview The purpose of the Business Analyst role at MANTILAM is to evaluate, document, and improve the organisation’s business processes, systems, and service delivery frameworks. The role exists to bridge operational needs with technology solutions, ensuring that MANTILAM’s infrastructure remains secure, efficient, and compliant. Key responsibilities Analyze business processes, systems, and workflows to identify gaps, inefficiencies, and improvement opportunities. Gather, document, and validate business requirements from stakeholders to ensure alignment with organizational objectives. Translate business needs into functional specifications and system requirements for technology solutions. Evaluate existing systems and recommend enhancements to support secure, efficient, and compliant operations. Develop process maps, models, and documentation to support operational continuity and service delivery. Facilitate communication between business units, technical teams, and management to ensure shared understanding. Conduct feasibility studies and cost‑benefit analyses to support informed decision‑making. Support testing, quality assurance, and user acceptance activities to validate solutions against requirements. Monitor compliance with regulatory, audit, and security standards across business systems. Prepare reports, dashboards, and insights to inform management and support sustainable business growth. Qualifications and skills Certificate III or Certificate IV in Business, Information Technology, or related field (preferred). minimum 1 year of relevant industry experience in business analysis, systems evaluation, or process improvement. Demonstrated knowledge of business process modelling and documentation standards. Familiarity with compliance frameworks, audit requirements, and secure systems management. Strong analytical and problem‑solving skills with ability to translate business needs into technical specifications. Proficiency in stakeholder engagement, requirement gathering, and communication across business and technical teams. Benefits and perks Competitive remuneration aligned with industry standards. Opportunity to work with secure, efficient, and compliant systems supporting sustainable business growth. Exposure to diverse business operations and technology frameworks. Professional development through training and certification support. Collaborative work environment with strong stakeholder engagement. Career progression opportunities within a growing organisation. Involvement in projects that enhance operational continuity and service delivery.
