Experienced Support Worker – Complex Behaviour Support Are you an experienced Support Worker who can remain calm under pressure, respond with empathy, and provide safe, consistent support in high-intensity environments? Direct Care Resources is currently seeking dedicated and capable Support Workers to join our team supporting participants with complex developmental, cognitive, emotional, and behavioural support needs . This role requires professionals who are confident working within structured support frameworks and who understand the importance of safety, consistency, and trauma-informed care . This is an opportunity to make a meaningful difference while working alongside a supportive team committed to delivering high-quality, person-centred care. About Direct Care Resources With over 25 years of experience, Direct Care Resources is a trusted care provider across Southeast Queensland. We prioritise the health, safety, and wellbeing of our participants and provide quality support across disability, supported independent living, and child protection services. At DCR, we value professionalism, compassion, and consistency in the support we provide. We are committed to ensuring participants are safe, supported, and empowered. About the Role In this position, you will support a participant who requires continuous supervision, a structured environment, and a proactive, safety-led approach to care. The role involves working with behaviours of concern, including rapid escalation, emotional dysregulation, physical aggression, sensory-seeking behaviours, and absconding risk. Support must be provided in line with the participant’s Positive Behaviour Support Plan (PBSP), Acute Management Plan (AMP), and risk management strategies, with a strong focus on prevention, de-escalation, and maintaining safety. This role may involve working in a 2:1 support model, and is best suited to Support Workers with previous experience in complex behaviour support or high-intensity environments. Key Responsibilities Provide safe, person-centred support to participants with complex behavioural support needs Maintain a calm, predictable, and structured environment to reduce triggers and escalation Use trauma-informed practices and low-arousal approaches when supporting emotional regulation Recognise early warning signs of escalation and respond using appropriate de-escalation strategies Support participants with daily activities, routines, community access, and transport as required Maintain safe supervision practices in line with risk management strategies Follow all relevant support plans, behaviour support strategies, and escalation protocols Complete shift notes, incident reports, and handovers accurately and objectively Communicate clearly and consistently with internal teams, on-call staff, and relevant stakeholders Use systems such as mobile phones, email, Microsoft Teams, and other reporting platforms confidently About You We are looking for Support Workers who are: Calm, patient, and emotionally regulated Consistent, reliable, and able to build trust through predictable support Skilled in responding to distress using empathy rather than control Confident in high-intensity support environments Proactive in identifying risks and responding early Strong communicators who can provide reassurance and clear direction Able to work collaboratively within a team and follow structured support approaches Professional in documentation, reporting, and incident escalation You will understand that behaviour is often communication and be able to respond in a way that supports safety, dignity, and positive outcomes. Essential Skills and Experience To be successful in this role, you will ideally have: Previous experience supporting participants with complex behaviours , behaviours of concern , or high-intensity support needs Strong de-escalation skills and the ability to remain composed in challenging situations Understanding of trauma-informed care and low-arousal support methods Experience following behaviour support plans and risk management procedures Confidence working within 2:1 support model Strong written and verbal communication skills Ability to identify, respond to, and escalate safety concerns appropriately Sound computer literacy, including use of phones, email, incident recording systems, and Microsoft Teams Mandatory Requirements To be considered for this role, you must have: Current or previous MAYBO training (Managing Actual or Potentially Violent Behaviour) Training may be arranged by DCR for suitable candidates Minimum Certificate IV qualification in one of the following (completed, in progress, or enrolled): Community Services Disability Youth Work Mental Health or a closely related field Current QLD Driver’s Licence Reliable vehicle with registration and comprehensive insurance Current First Aid and CPR certificates Valid Blue Card Valid NDIS Worker Screening Check Eligibility to work in Australia What We Offer Ongoing training and upskilling opportunities Supportive team culture and structured onboarding The opportunity to work in a meaningful and rewarding role Flexible work arrangements and varied shifts Career development opportunities within a growing organisation Guidance and support from a dedicated head office team Why Join Direct Care Resources? At Direct Care Resources, we know that the right Support Worker can make a profound difference in a participant’s life. If you are passionate about providing safe, compassionate, and consistent support—and have the experience and mindset to work in complex environments—we would love to hear from you. Apply now to join a team that values professionalism, empathy, and high-quality care.
