6-8 weeks CONTRACT with potential extension Hybrid working arrangement (2-3 days in Melbourne CBD) Daily rate: $950 (inc SUPER) ROLE OVERVIEW We are driving a massive modernisation program, transitioning our legacy contact centre environment to a scalable, state-of-the-art cloud platform. This phased transformation begins with foundational capability upgrades before moving into a complete architectural migration. We are after a Project Manager to lead this end-to-end journey. You will act as the crucial link between our internal tech squads, external implementation partners, and business stakeholders. Success requires relentless governance, crystal-clear communication, and the agility to navigate complex technical and operational dependencies under strict deadlines. WHAT YOU'LL BE DOING Lead the staged rollout of our contact centre transformation using a hybrid delivery model, blending structured milestone management with iterative Agile sprints. Own the master program schedule, RAID logs, and cutover strategies, ensuring strict alignment with vendor Statements of Work (SoW) and broader business targets. Establish robust governance rhythms, facilitate decision forums, and act as the central point of communication to keep stakeholders engaged and manage cross-functional expectations. Align solution design, API integrations, and business processes while untangling complex technical dependencies across multiple tech and data teams. Bridge the gap between internal Subject Matter Experts (SMEs) and our implementation vendors to guarantee the final build meets operational realities and business needs. Command the full Quality Assurance (QA) and User Acceptance Testing (UAT) lifecycle, ensuring environments, test scripts, and business testers are fully prepared. Champion 'train-the-trainer' rollouts, author comprehensive go-live cutover plans (including Business Continuity procedures), and steer post-launch hyper-care transitions to BAU support teams. Deliver transparent, high-level progress reporting to executive sponsors while proactively mitigating risks and ensuring absolute adherence to data security and operational compliance standards. MORE ABOUT YOU 5 years of Project Management experience specifically driving enterprise-grade contact centre or telephony transformation programs . Deep functional knowledge of cloud contact centre platforms, encompassing IVR design, intelligent call routing , agent desktop workflows, and operational readiness. Proven ability to untangle and execute complex system integrations, particularly connecting modern CRM platforms with enterprise-grade APIs. Strong track record of successfully managing multiple third-party vendors alongside diverse, cross-functional internal teams. Solid Agile delivery background, highly comfortable running sprint planning, backlog refinement, and sprint showcases. Exceptional communication and stakeholder management skills, capable of translating complex technical delivery metrics into clear executive reports in a fast-paced environment. Direct experience migrating on-premise or legacy telephony systems specifically to AWS-backed contact centre environments is highly desirable. Background in large, high-volume consumer sectors (such as Telecommunications, Utilities, or Retail ) or experience delivering Disaster Recovery and Business Continuity projects will be considered a strong advantage. If this opportunity aligns with your expertise and aspirations, please apply! Please feel free to reach out directly to Muneem Meah at muneem.meah(at)aurec.com , should you have any questions! Only shortlisted candidates will be contacted!
