Looking to join a company where they will provide you with the training and tools to best succeed in your role? Where your career growth and upskilling is in their best interesst? Where you walk in and have the instant feel of an inclusive team environment - we want to hear from you! We are looking for enthusiastic and experienced Contact Centre Operators to join our clients team, a growing and reputable business, from mid July-August. About Us A well known technology business, our client are the global leader in payment acceptance and services. With more than 40 years of experience, innovation is integral to our clients approach and culture, inspiring its large and diverse community of experts who anticipate and help share the evolution of commerce worldwide. Responsibilities Answering a high volume of inbound calls Responding to email queries Case management Recording activity in the database with 100% accuracy Supporting and liaising with the broader team where needed; troubleshooting, invoicing, logistics, order processing, complaints handling Please note this position is six months with potential for ongoing work. Your Profile Exceptionally strong background in customer service, face to face and phone based Strong attention to detail Ability to multitask; inputting data, adding comments to customer files, and searching the database whilst on the phone Great stakeholder management both internal and external Solution focused! Always looking for the best possible outcome for the customer and going above and beyond for them A team player! This is very much a team environment where everyone supports each other, and works together to reach desired outcomes Please note for this role we do require full working rights with no limitations, as there could be opportunity for ongoing work. This is a business who pride themselves on their supportive, inclusive, and team culture. If Customer Service is something you feel passionate about and potentially would like to have career growth within this field in the future, this is the role for you! They will provide you with the skills and training to best succeed in your role. Contact Adecco Melbourne City, 03 9954 2400
