Position Title: Retail Manager Business Name: AFH Enterprise Pty Ltd (T/A: Cofi House Chatswood) ABN: Work Type: Full Time, 38 hours per week. Salary: $79,040 superannuation per annum Location: 12/436 Victoria Ave, Chatswood, NSW 2067 About the Business Founded in 2020, Cofi House is a takeaway coffee shop located in Chatswood, NSW. The business specialises in serving premium coffee, beverages, sandwiches, rolls, pastries, and a range of ready-to-eat food items. Operating in a fast-paced retail environment, customers place and pay for their orders at the counter before collecting their food and drinks for takeaway or casual dine-in consumption. About the Position The Retail Manager role directly aligns with the operational scope of Cofi House Chatswood as a retail food outlet, rather than a traditional sit-down restaurant. Our business operates on a walk-in, counter-service retail model, where speed, consistency, and effective stock and price control are central to success. The Retail Manager will be responsible for overseeing the day-to-day operations of the business, ensuring service standards, compliance, staff supervision, and financial control are maintained. Reporting to: This position reports directly to the Business Owner. Tasks and Responsibilities · Deciding on the range and variety of food and beverage items offered based on customer demand, seasonal trends, and operational requirements; · Monitoring stock levels of food ingredients, beverages, packaging materials, and retail supplies to ensure adequate inventory and efficient business operations; · Managing ordering and purchasing activities with suppliers and wholesalers for bakery products, beverages, packaging materials, coffee beans, and other business supplies; · Maintaining and reviewing records of stock movements, inventory usage, purchases, sales performance, and financial transactions in accordance with company procedures; · Preparing and monitoring budgets, controlling operational costs, and reviewing sales performance to support the financial management and profitability of the coffee shop; · Formulating and implementing pricing strategies and reviewing menu prices in consideration of market conditions, operating costs, and business objectives; · Promoting coffee shop products and services through in-store displays, menu presentation, local marketing initiatives, and social media promotions to improve customer engagement and sales performance; · Providing customer service in a fast-paced retail environment, including selling food and beverage products, assisting customers with selections, and responding to customer enquiries and feedback; · Supervising and coordinating front-of-house and back-of-house staff, including barista, cashiers/sales, food preparation staff, and all-rounders, to ensure efficient daily operations and customer service standards; · Recruiting, training, supervising, and rostering staff members to support operational requirements and maintain service quality standards; · Monitoring staff performance and implementing workplace procedures to improve productivity, customer service, and operational efficiency; · Ensuring compliance with workplace health and safety requirements, food safety procedures, hygiene regulations, and company operational standards; · Coordinating daily coffee shop operations, including opening and closing procedures, stock rotation, cash handling processes, and maintaining cleanliness and presentation of the retail premises; and · Identifying opportunities to improve operational efficiency, customer satisfaction, and overall business performance. Qualifications, education, experience and abilities required: Qualifications, education requirements · Minimum of a diploma qualification in business management (or equivalent) Experience requirements · At least 1 year of retail management experience in hospitality retail business setting · In the absence of a relevant formal qualification, a minimum of three years of full-time skilled employment in the occupation is required as a substitute for the qualification. Essential Skills · Strong leadership and staff management skills, including recruitment, training, rostering, and supervision. · Excellent knowledge of retail operations in a hospitality setting, including stock control, POS systems, and customer service standards. · Ability to analyse sales trends, manage budgets, and implement cost-control measures. · Strong customer service and communication skills, with the ability to resolve issues and maintain customer satisfaction in a fast-paced environment. · Understanding of food safety, hygiene, and workplace health and safety regulations applicable to retail food outlets. · Excellent organisational and time management skills, ensuring smooth daily operations and efficient service delivery. · Ability to develop and implement marketing and promotional strategies to drive sales and customer loyalty. Hours: The employee’s ordinary hours of work will be 38 hours per week. Note: · Only shortlisted applicants will be contacted. · Applicants must have unrestricted full-time work rights in Australia.
