Our client is seeking a professional and client-focused Service Consultant to join their team on a 12-month maximum term contract, based in Osborne Park. This role is ideal for someone who enjoys helping people, solving problems, and delivering high-quality service in a busy, fast-paced environment. What you’ll be doing: Acting as the first point of contact for client enquiries Managing calls and emails promptly and professionally Providing clear guidance and support to clients on next steps Coordinating service requests and follow-ups efficiently Recording all client interactions accurately in internal systems Escalating complex issues or complaints to senior staff when needed Keeping clients updated on progress and outcomes Processing invoices and administrative tasks accurately Supporting the team with general office and organisational duties What you’ll need: Must have previous experience in a customer service or administrative role Strong communication skills, both written and verbal Ability to manage client enquiries, concerns, and complaints effectively High attention to detail and strong organisational skills Comfortable using computer systems and learning new processes quickly A proactive, solutions-focused approach Ability to prioritise tasks and work under pressure A team player with a positive, can-do attitude Resilient and professional when dealing with challenging situations Full working rights in Australia What’s in it for you: 12-month contract with the opportunity to develop your skills Friendly and supportive team culture Access to staff benefits and wellbeing programs Chance to grow your knowledge in a professional environment How to apply: To submit your application, please click the APPLY button to submit your resume together with a covering letter. For a confidential discussion, contact our office on 08 9221 8122.
