Before you apply, are you:? Energetic: You can tackle any situation with enthusiasm and determination.? Enthusiastic: You're highly motivated and naturally enthusiastic about what you do and that's reflected in the way you behave and talk.? Empathetic:? You are friendly, personable and a team player. You genuinely care about providing exceptional service to our customers, clients, and staff members. Secure Parking is one of the largest commercial car park operators in Australia, with over 450 car parks across Australia and New Zealand. Secure Parking was founded over 40 years ago and is now owned by Park24 Co. Ltd., which is Japan's largest commercial car park operator. Our vision is to be the leader in the markets we operate - as judged by the customers we serve, and this is grounded in our commitment to provide a seamless experience across every step of the customer journey. We are looking for an Area Supervisor to play a vital role in delivering exceptional customer service and operational excellence across our car parks. You will ensure our service standards are met and contribute to a high-quality customer experience. Key Responsibilities: Provide operational support during shift hours across all allocated sites. Train and guide Customer Service Officers (CSOs) to ensure high performance. Coordinate replacement CSOs for unplanned absences. Conduct monthly site audits for Workplace Health and Safety compliance and manage incident reporting. Deliver toolbox talks on WH&S matters and customer service training. Ensure smooth shift transitions through effective communication with fellow Area Supervisors. Perform equipment checks at the start of each shift and manage cleaning and maintenance tasks. Maintain the presentation and compliance of all signage and rate boards. Ensure neat and clean conditions in remote/onsite offices and car parks. Adhere to operating procedures, legislation, and codes of practice. Collaborate with contractors for technical support and maintenance services. Monitor compliance with financial transaction policies and address recommendations from internal audits. Log equipment issues and implement short-term mitigation strategies as needed. Assist the Commercial team with competitor monitoring and new business development. Participate in staff development initiatives and training programs. Foster positive relationships with colleagues and managers. Uphold equal opportunity principles and contribute to a safe workplace. Embrace new technologies and participate in ongoing training. Selection Criteria: Excellent oral and written communication skills. High computer literacy and data entry skills. Experience managing multi-site operations (highly desirable). Proven staff management experience. Professional demeanor and work ethic. Enthusiastic team player committed to collaborative success. Background in retail or customer service. Strong time management skills with the ability to prioritize tasks effectively.
