About the Company APOLLO BAY BREWING PTY LTD operates the Great Ocean Road Brewhouse, a hospitality and retail venue located at 29-35 Great Ocean Rd, Apollo Bay VIC 3233. The business provides bistro dining, bar services, accommodation, craft beer, packaged products, and guest experiences for locals, tourists, and visitors to the Great Ocean Road region. The organisation focuses on quality service, safe operations, local engagement, responsible trading, and a positive customer experience. Role Purpose The Retail Manager is responsible for managing the day-to-day retail operations of APOLLO BAY BREWING PTY LTD, including customer service, stock control, merchandising, staff supervision, sales performance, and compliance. The role ensures retail activities are delivered efficiently, professionally, and in line with business standards. This position supports the organisation’s objectives by improving customer experience, maintaining product availability, controlling operational costs, monitoring sales results, and supporting a compliant and productive retail environment. Key Responsibilities Manage daily retail operations, sales activity, and customer service standards. Supervise, roster, train, and support retail and service staff. Monitor sales performance, budgets, margins, and operational costs. Maintain product displays, pricing, signage, and merchandising standards. Manage stock levels, ordering, deliveries, storage, and inventory accuracy. Implement procedures for cash handling, point-of-sale use, and reconciliations. Resolve customer enquiries, complaints, refunds, and service issues professionally. Ensure compliance with workplace health and safety, food handling, liquor, and retail trading requirements. Coordinate with management, suppliers, kitchen, bar, and accommodation teams. Prepare reports on sales, stock, staffing, customer feedback, and business performance. Support promotions, seasonal offers, local product sales, and venue initiatives. Monitor product quality, expiry dates, wastage, shrinkage, and stock rotation. Maintain clean, safe, organised, and customer-ready retail areas. Identify improvements in sales processes, stock control, staff productivity, and service delivery. Support recruitment, onboarding, performance feedback, and team development. What We Are Looking For (Requirements) Minimum one (1) year of relevant work experience in retail, hospitality, venue, or customer service management. Relevant qualification such as Certificate IV, Diploma, Bachelor’s degree, or higher in Retail Management, Business, Hospitality, or a related field. Strong knowledge of retail operations, stock control, merchandising, and point-of-sale systems. Ability to supervise staff, manage rosters, and maintain customer service standards. Sound understanding of Australian workplace health and safety, retail trading, and responsible service obligations. Strong communication, organisation, problem-solving, reporting, and leadership skills. Why Join Us Full-time, permanent role with an annual salary range of AUD $75,000 to $85,000. Opportunity to work with an established venue in Apollo Bay. Supportive workplace with practical leadership responsibilities. Exposure to retail, hospitality, tourism, and local product operations. Opportunities for professional development and career growth. Employment conditions aligned with applicable Australian workplace standards.
