About Us: Retail Safari as part of Strikeforce is a dynamic and innovative field marketing services agency offering its clients effective customer contact through a diverse range of channels including merchandising, assisted selling, mystery shopping, and brand activation. About our client: Meta Reality Labs, a division of Meta Platforms is dedicated to bringing the future to life — creating smart, stylish, and connected products that change the way people see and experience the world. The team is behind products such as the Meta Quest VR headsets and the Meta AI Glasses , blending cutting-edge tech with everyday style. Meta smart glasses combine AI, camera, and voice control in the iconic Ray-Ban & Oakley designs — letting people capture moments, stay connected, and experience the world in a whole new way. About the role: Reporting to the Meta National Account Manager , as a Visual Merchandising Technician (VMT) on the Meta Program you are responsible for maintaining consistent visual merchandising standards and fixture operational excellence across Meta's entire Australian retail network through: Break-Fix & Maintenance Execution on Meta’s in-store product displays Visual Merchandising/Demo Tech Compliance Field & Physical Merchandising Project Support Store Visitation & Call Cycle Fixture Health & Demo Functionality Brand Representation Relationship Building Your primary role is to ensure Meta's physical retail presence operates at the highest possible standard nationwide - delivering rapid issue resolution, consistent brand presentation, and reliable fixture functionality across all retail touchpoints. You are required to portray Retail Safari and our client in a professional light in public whilst performing all required tasks. About You: You are a highly organised, hands-on operator who takes pride in presentation, consistency and attention to detail. You enjoy working independently in the field, problem-solving on the go, and ensuring every store visit leaves Meta’s retail presence looking and functioning at its best. You will be confident working across multiple retail environments, building strong relationships with store teams and internal stakeholders, and representing both Retail Safari and Meta in a professional manner at all times. The ideal person for this role will have strong visual merchandising standards, a practical understanding of fixture maintenance, technical proficiency , and the ability to identify issues, resolve them quickly, and communicate clearly. You will be proactive, reliable and comfortable managing a national call cycle while maintaining a high level of execution across every touchpoint. Most importantly, you will care about the customer experience and understand the impact that well-presented, fully operational displays have on brand perception and sales performance. To be successful, you will need to have the following key competencies: Key Competencies Retail experience in the consumer electronics space Experience maintaining premium visual merchandising standards Ability to troubleshoot and resolve fixture, display and demo technology issues Highly organised, with the ability to manage a regular store visitation schedule and national call cycle Confident working independently in the field with minimal supervision Strong communication skills, with the ability to provide clear updates and reporting Ability to build and maintain positive relationships with retail partners and store teams Proactive approach to identifying issues, escalating concerns and following through on outcomes Comfortable working across multiple retail environments Reliable, accountable and able to execute tasks consistently to a high standard Practical, hands-on mindset with a strong focus on fixture health and operational excellence Understanding of how visual merchandising, demo functionality and brand presentation impact the customer experience About the Offer: In return you will be rewarded with the opportunity to work with Australia’s LEADING field marketing agency alongside global brands! Some of the other benefits of joining our team include: Full time role on a maximum term contract working Monday – Friday Attractive base salary plus superannuation Paid training with ongoing training and development Collaborative, innovative, and engaging culture Career opportunities within our business (including but not limited to leadership positions, Client Service Managers, Account Managers, etc) – Sky’s the limit Mates rates with corporate partners e.g. health insurance, retailers and more 24/7 access to Employee Assistance Program Tools of the trade provided to help you get the job done If you are ready for a challenge and seek a rewarding career then this is not an opportunity to be missed – APPLY ONLINE NOW! Please note, only shortlisted candidates will be contacted.
