18th June, 2026 Working at Achieve is more than just a job. Our team makes a real difference in people’s lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves. We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger. We’re committed to making sure everyone can take part - whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made. Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS- registered provider. About the role: This role is responsible for coordinating the NDIS planning process to ensure the people we support receive sufficient funding to meet their needs and achieve their goals. The role supports new and existing transitions of clients and services, ensures relevant agreements are accurate, and all services are billed. Further, the role contributes to the implementation and embedding of existing client related frameworks and ways of working to ensure sites and teams are set up for success. Role Responsibilities: Assist the people we support with funding renewal, plan variations and re-assessments, for both NDIS and DSOA participants (where relavent), utilising the various systems and processes including NDIS funding Portal for setting up and managing service bookings. Maintain the centralised data set of people we support, existing funding and service types, with service agreement dates. Identify and escalate any issues relating to people we support funding. Consult with the Service Manager to support the funding planning process for our participants, to receive the necessary level of funding, to be well supported and meet their goals. Collaborate with Service Manager and Support Coordinators to gather sufficient evidence for funding applications. Draft and finalise the Statement of Service or ISPs for DSOA participants and prepare the Service agreement for each participant and forward on to relevant parties for final approval and distribution to plan nominees. Maintain and update all relevant agreements, as required, including the completion and filing of the signed documentation for all the participants, their funding, funding renewal dates, and any expiring agreements. Work collaboratively with Community Engagement Lead to ensure all new prospects are engaged, coordinate the transition process with the front-line management team, and communicate potential new vacancies as they arise. To be successful in this role, you will need: Demonstrated experience in interpreting the NDIS price guide, statutory requirements, planning decisions, and reasonable and necessary scope of plan funding. Sound knowledge and understanding of legislation and regulations governing the Disability sector and related issues. Demonstrated experience in a client relationship role where developing, building, and maintaining relationships. Demonstrated ability to use Proda portal, Visicase and any other relevant NDIS systems. Understanding of the Roster of Care process. Understanding of the client intake process. Strong interpersonal and relationship-building skills. Good conceptual, analytical, and problem-solving skills. Advanced interpersonal communication skills including negotiation and the preparation of written and verbal reports. Demonstrated excellence in customer service. An ability to prioritise work and meet conflicting deadlines and excellent time management skills Experience in a fast-paced environment, managing multiple priorities and deadlines across a range of internal and external stakeholders. Great employee benefits Salary packaging options mean you keep more of your take home pay before tax. Car leasing is another salary packaging option. Free personal and financial counselling for you and your family. Range of paid leave and flexible work arrangements. Support for a healthy lifestyle, access to fitness passport memberships and wellness programs. Regular training and support to succeed in your role, including paid induction for frontline staff. A strong record of promoting from within. Achieve Australia takes safe hiring seriously. We want to make sure the people we support are safe and well, and we expect all staff to help make that happen. As part of applying for a job with us, you might need to go through some checks before you start. These could include things like: Reference checks National Police check NDIS Worker Check Working with Children check Verification of your right to work in Australia. Please note that a criminal history does not automatically affect employment opportunities. How to apply: To register your interest, please click ‘Apply Now’ and provide a resume. If you want to share a bit more about you, feel free to add a cover letter as well. Accessibility and more information: If you need any reasonable adjustments to help you apply, participate in the process and set you up for success, please reach out—we’re here to support you. Reasonable adjustments are also available to support staff in their roles beyond recruitment. If you’d like a copy of the role description, have questions about the role, or need help applying, please contact us at careers@achieveaustralia.org.au or call 02 9066 5550 . To learn more about Achieve Australia, visit our website: www.achieveaustralia.org.au
