About the roles- 3x Permanent, Full-time & hybrid roles, based out of our Brisbane, Toowoomba, Adelaide or Melbourne Office. Our Lending Assessment team plays a critical role in balancing strong customer outcomes with responsible credit decision-making. We operate at the centre of lending excellence—supporting sustainable growth while ensuring every decision aligns with our credit risk appetite and regulatory obligations. As a Broker Lending Specialist , you’ll be responsible for managing broker-originated lending applications end-to-end. From submission through to formal approval, you’ll own the journey, ensuring accuracy, efficiency, compliance, and a consistently high standard of broker communication. This is a fast-paced, detail-focused role where your ability to interpret credit policy, manage competing priorities, and build strong broker relationships will directly influence positive lending outcomes. Your key responsibilities will include: • Managing broker loan applications from submission through to formal approval, ensuring SLA adherence. • Provide clear, timely, and professional updates to mortgage brokers throughout the application lifestyle. • Work collaboratively with Broker Support and Credit Assessment teams to delivery strong customer outcomes. • Apply credit, compliance, and NCCP requirements with accuracy and confidence in all decision-making. • Provide constructive feedback to Business Development Managers on broker submission quality and trends. About you: You are a detail-driven lending professional who thrives in a structured, compliance-focused environment where accuracy and communication matter. To be successful in this role, you’ll bring: • Strong experience in broker lending, credit processing, or loan assessment within financial services. • A solid understanding of real estate lending practices and end-to-end loan workflows. • Demonstrated ability to operate confidently within credit policy and risk frameworks. • Strong verbal and written communication skills, with the ability to influence and guide stakeholders. • Confidence using loan origination systems and financial services platforms. • A proactive and organised approach with strong attention to detail and time management skills. Why you’ll love working with us: People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment. You’ll have access to financial and lifestyle benefits to support your success and individuality: • Flexibility and hybrid working arrangements. • Enhance your salary with discounts on banking, health insurance, and shopping across Australia. • Advance your career with training, study support, and project opportunities. • Competitive leave benefits that empower employees to take time for themselves and loved ones. • Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program. • Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives. • Be recognised for your contributions through our peer-driven recognition program. A bit about People First Bank: In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank. We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contact centre and branches across five states. With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work. Apply online now: If this sounds like you, this could be the next step in your career. Click Apply now and submit your application, including a cover letter and current resume by EOD Tuesday 30th June 2026 . We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.
