FAS Intake and Triage Supervisor

Victorian Government • Melbourne • 1d ago

Lead a team that helps victims recover after violent crime. Make important decisions that support people when they need it most. Help shape a major reform that puts victims at the centre. Build a skilled team and improve how services are delivered. Fixed term, full-time role earning $100,894 - $114,476 per year, plus super. What you will do As financial assistance scheme intake and triage supervisor, you will lead a team that supports victims of crime through the financial assistance scheme. You will help deliver a fair, trauma-informed service that supports recovery and improves outcomes for victims. You will: lead a team of intake and triage officers to deliver quality and consistent services review complex applications and make decisions on interim support and authorised expenses manage the daily operation of the intake and triage function to meet service targets identify and address operational risks to support efficient service delivery improve policies, procedures and practices while promoting culturally safe and victim-centred services. About you A relevant tertiary qualification in business administration, operations, community services, social work, criminology, psychology, victim services or family violence is desirable. Equivalent experience will also be considered. You should also have: experience leading an intake or application assessment team in a complex service environment strong knowledge of trauma-informed practice and the victim services system an understanding of family violence, sexual assault and culturally safe service delivery * experience using Salesforce or similar case management systems. To learn even more about this role, please read the position description. If you have any further questions, feel free to email Jess Miranda at Jess.Miranda@justice.vic.gov.au. Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy. How to apply Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening. If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad. IMPORTANT INFORMATION Child safe statement of commitment The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

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