We're partnering with a leading organisation on a major customer, metering and billing transformation. You'll lead the re-imagining of Meter-to-Cash spanning customer operations, metering, billing, collections and revenue assurance to materially improve customer and employee experience, regulatory outcomes and cost-to-serve, owning transformation agendas from problem definition through to realised benefits. You'll facilitate executive workshops, develop board-ready roadmaps and investment cases, and drive Lean, automation and AI-enabled process redesign outcomes-led rather than system-led, with platforms such as SAP as key enablers. Required Skills & Experience: 10–15 years' experience in strategy, management consulting or consulting-led transformation roles within complex organisations. Demonstrated leadership of large workstreams or programs with measurable outcomes (productivity, experience, risk, cost). Experience operating credibly at senior executive level in regulated or publicly scrutinised environments. Structured, hypothesis-led problem solving with exceptional communication, facilitation and organisational change management skills. Demonstrated application of Lean, Six Sigma, process re-engineering and continuous improvement methods. Experience using enterprise platforms (e.g. SAP S/4HANA, EAM, Ariba) to enable redesigned business processes and operating models (desirable). This is an excellent opportunity to take ownership of high-impact transformation at the intersection of strategy, operations and technology, with flexible hybrid working arrangements and the chance to make a genuine impact. Our client is an equal opportunity employer and welcomes applications from diverse backgrounds and experiences.
