We're partnering with a leading organisation on a major managed services engagement. You'll lead, govern and continuously improve core infrastructure services end-to-end — spanning IT networks, cloud operations, on-prem data centre operations and observability — in a highly regulated, always-on critical infrastructure environment. You'll own run-and-improve outcomes measured through business-level agreements (BLAs) and experience measures (XLAs), orchestrate internal teams and third-party providers in a multi-vendor environment, chair governance and vendor performance rhythms, and engage credibly with CIOs, CISOs and risk leaders — translating operational realities into clear risks, decisions and roadmaps. Required Skills & Experience: 10–15 years' experience leading infrastructure operations within large, complex or regulated organisations. Demonstrated experience running client-embedded managed service operations across networks, cloud and data centre towers. Proven experience engaging credibly with CIO, CISO, Operations and Risk leaders, including governance and assurance forums. Deep technical expertise across enterprise networks, cloud operations, on-prem data centre operations and observability platforms (monitoring, logging, APM, event correlation). Strong operational discipline across incident, problem and change management, runbook quality, automation and platform reliability — with proven ability to translate technical performance into business and experience outcomes (BLAs/XLAs). Working knowledge of SOCI obligations and critical infrastructure cyber expectations, with experience partnering with security, risk and compliance teams on audit-ready governance and controls. This is an excellent opportunity to take ownership of high-impact infrastructure leadership at the intersection of technology, operations and risk, with flexible hybrid working arrangements and the chance to make a genuine impact.
