Job description Working in a high-volume, trauma-informed setting, you will provide administrative support across the processing of applications for financial assistance relating to sensitive and often distressing circumstances. While the role is primarily administration focused, you will still be exposed to confronting material and will need the ability to manage this professionally and respectfully. About the role You will provide day-to-day administrative support to assist with the assessment and processing of applications. This includes reviewing documentation for completeness, maintaining accurate records, updating systems, preparing correspondence, and liaising with clients and stakeholders in a professional and empathetic manner. This role is suited to someone who is organised, compassionate, and able to work in a structured administrative environment supporting people during difficult periods in their lives. This role suits someone who enjoys detailed administration work, can follow processes carefully, and is comfortable working within established guidelines in a fast-paced environment. This assignment is full-time business hours through to 30th September 2026 with view to extension. Key responsibilities Provide administrative support across application processing activities Review documentation and ensure records are complete and accurate Maintain databases, files and case management systems Prepare routine correspondence and documentation Communicate professionally with clients and stakeholders from diverse backgrounds Support the wider team with general administrative tasks and process coordination Assist with meeting service delivery timeframes and team objectives What we’re looking for Previous administration, customer service or processing experience Strong attention to detail and organisational skills Ability to manage a high-volume workload and competing priorities Professional communication skills, both written and verbal A compassionate, respectful and resilient approach to sensitive work Confidence using computer systems and managing accurate data entry Ability to work both independently and within a team environment Important to know This role involves exposure to traumatic material and sensitive information. Wellbeing supports and employee assistance programs are available, however applicants should consider their own readiness for this type of environment before applying. What’s on offer Meaningful work supporting the community Assignment through to 30th June 2026 Monday to Friday hours (8am – 4pm) Office-based role close to public transport Supportive team environment Ongoing training provided If you are a strong administrator who enjoys structured, purposeful work and can approach sensitive situations with professionalism and empathy, we encourage you to apply via the available link. scr-casandra-hogan Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application. DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs. By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
