Job description Multiple Federal Government opportunities in Surry Hills, Parramatta and Chatswood ASAP start, Contract until 31 December 2026 $37.36 per hour super The APS3 Participant Support Officer provides administrative, procedural and operational support within a high-volume service delivery environment, supporting participants and stakeholders with quality service and accurate processing of information. Responsibilities may include but are not limited to: Frontline contact via phone, email, reception and in person Respond to enquiries using systems, scripts and guidelines Manage calendars, inboxes, appointments and scheduling Administrative support including data entry, record keeping and document processing Coordinate meetings, travel, invoices and office support tasks Escalate complex issues to senior staff Maintain accurate records and service delivery standards Work collaboratively in a fast-paced team environment The successful candidate will be able to demonstrate the following: Customer service, administration or service delivery experience Disability sector or participant-focused service delivery (desirable) Strong communication skills (written and verbal) Empathy, professionalism and resilience in sensitive interactions Ability to triage enquiries and apply procedures and judgement High attention to detail and accuracy Ability to manage competing priorities and meet deadlines Teamwork and stakeholder engagement skills Commitment to inclusion, diversity and quality service delivery To Apply: In order to be considered applicants are required to hold an Australian Citizenship. If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or email Hannah Edwards at hedwards@dfp.com.au for more information. Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application. DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs. By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
