Job description Melbourne CBD | 12-Month Contract | $54.88 per hour Super | Hybrid Working Are you passionate about helping people protect what matters most? DFP Recruitment is seeking customer-focused professionals to join a well-established government-backed insurance provider delivering trusted insurance services to Australians nationwide. This is an excellent opportunity to build a rewarding career in insurance while making a genuine difference to clients during important life events. Offering a 12-month contract, hybrid working arrangements, comprehensive training, and ongoing professional development, this role is ideal for candidates with strong customer service, relationship management, or insurance experience. As an Insurance Adviser, you will be the first point of contact for clients seeking guidance on their insurance needs. You'll provide general advice, prepare quotes, manage policy enquiries, and support customers through the insurance process with professionalism, empathy, and care. Key Responsibilities Provide general advice to clients regarding home and personal insurance products. Respond to enquiries from clients, insurers, and stakeholders via phone, email, and written correspondence. Prepare quotations and process new policies, renewals, amendments, and cancellations in line with service and underwriting guidelines. Conduct policy reviews and follow-up activities within required timeframes. Assist customers in understanding their insurance options and making informed decisions. Maintain accurate records and ensure compliance with established procedures and standards. Participate in a national phone roster between 8:00am and 7:00pm. Support business improvement initiatives and contribute to team performance goals. Provide administrative and operational support to senior team members as required. About You: Experience in customer service, insurance, financial services, banking, contact centres, or a related environment. Strong communication and interpersonal skills. Excellent written communication and attention to detail. The ability to manage competing priorities and work within service timeframes. Strong problem-solving and relationship management skills. A commitment to delivering quality customer outcomes. Australian Citizenship is essential. Highly Regarded Previous experience in insurance, underwriting, claims, broking, or policy administration. Tier 1 Insurance qualification or willingness to undertake further insurance training. Experience supporting vulnerable customers or clients experiencing challenging circumstances. What's on Offer? 12-month contract opportunity. $54.88 per hour plus superannuation. Melbourne CBD location with hybrid working arrangements. Comprehensive training and onboarding program. Supportive and collaborative team culture. Opportunity to gain further insurance qualifications and industry experience. Meaningful work helping Australians protect their homes, assets, and financial wellbeing. Eligibility RequirementsDue to the nature of this engagement, applicants must be Australian Citizens and be able to successfully complete all required pre-employment checks. Please send your CV via Seek or contact Katya at DFP Recruitment for more information on 03 8632 9964. SCR-katya-kurnoskina Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application. DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs. By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
