Job Description Position: APS5/6 Digital Support Officer / Business Analyst Location: Canberra, ACT Start date: August 2026 Duration: Approx. 12 months with potential to extend Pay rate: Rates negotiable dependent on skills and experience Security requirements: NV1 Australian Government Security Clearance minimum Overview Our Federal Government client is seeking an experienced APS5/6 Digital Support Officer / Business Analyst to support business process automation, reporting, and continuous improvement initiatives within a dynamic operational environment. This role will work closely with business users to understand requirements, improve processes, and deliver practical digital solutions using Microsoft 365 and Power Platform technologies. Responsibilities: • Engage with business users to understand current processes, challenges, and opportunities for improvement. • Gather, analyse, and document business and functional requirements. • Recommend practical digital solutions using enterprise technologies. • Design, build, and maintain solutions using SharePoint Online, Power Automate, Power Apps and Power BI. • Manage enhancement backlogs and implement improvements to existing digital solutions and workflows. • Ensure solutions align with organisational standards and are user-friendly and sustainable. • Develop user documentation, training materials, and knowledge transfer resources. • Provide user support and assist with the adoption of new and existing digital solutions. • Collaborate with internal ICT teams and stakeholders as required. • Contribute to ongoing process improvement and automation initiatives. Experience/requirements: • Demonstrated experience with Microsoft 365, SharePoint Online, and Microsoft Power Platform technologies. • Understanding of data modelling, reporting, and business intelligence concepts. • Experience working directly with business stakeholders to gather requirements and translate business needs into digital solutions. • Strong analytical, problem-solving, and communication skills. • Ability to manage competing priorities and deliver outcomes in a collaborative environment. • Experience supporting automation, workflow, and reporting solutions. Desirable: • Experience working within Australian Government environments. • Knowledge of information management and information security principles. Apply now or contact SOS Recruitment on 6260 8888 for a confidential discussion. SOS Recruitment is committed to workplace diversity and equity in employment. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, women, people with family responsibilities, and individuals from diverse cultural, linguistic, religious and LGBTIQ backgrounds.
