As a Store Manager at Dymocks you will lead your knowledgeable and passionate team to provide only the highest level of customer service. You will certainly have a love of books, or gifts and stationery. More importantly, you will be passionate about achieving sales targets by getting our customers the right books, gift or stationery items for them every time they shop. You will be the sort of person who never wants to stop learning, not only from reading books, but from understanding what the new releases, gifts or stationery are. You will have some great products to promote and sell to our customers from the most extensive range of books, gifts and stationery in Australia. You will also offer our fantastic Booklover Program to every customer so they can enjoy great benefits when shopping with Dymocks. As well as helping our customers find their perfect books, gifts or stationery, you will also be involved in keeping the store fully stocked, working on the registers and assisting in all of the duties involved in running a busy retail store. This is a full-time role across 5 days per week from Tuesday to Saturday and occasionally on Sundays when required. Reporting to the Multi-State Manager, in this role you will: Drive store performance by achieving sales budgets, add-on sales and Booklover targets, while monitoring and optimising key sales KPIs Lead and develop a high-performing team through coaching, recruitment, training and effective rostering Build a strong sales culture by leading from the front and maximising sales outcomes at every customer interaction Manage inventory, stock flow and operational costs to achieve financial targets Deliver consistent service, merchandising and compliance standards Maximise national marketing initiatives and execute local store marketing activities Report on store performance, outcomes and future opportunities
