Customer Support Officer – Tech Career Pathway (Microsoft Cloud | Regulated Fintech) North Sydney (Hybrid) | 12-month Contract Mortgage House is hiring a customer support professional who is ready to move into technology the right way: through real operational exposure, structured learning, and disciplined delivery in a regulated financial services environment. You’ll start in Customer Care (post-settlement servicing) and progress through a 12–18 month internal pathway into Junior QA or Junior Software Development. This role suits someone who enjoys customers, enjoys systems, and wants to build a credible technology career. What you’ll do (Phase 1: Customer Support) • Provide high-quality post-settlement support via phone, email and digital servicing channels • Handle requests including repayment changes, discharges, hardship assistance and direct debit setup • Log, triage and resolve requests within SLA using Jira Service Management and our core platforms • Work closely with Settlements, Credit, Legal and Collections to coordinate outcomes • Maintain accurate records across servicing and knowledge systems with strong attention to detail What you’ll grow into (Phase 2: Technology Pathway) • Shadow internal developers and QA to learn how software is built, tested and released • Assist with testing, structured documentation, incident reporting and feedback loops • Build practical capability across .NET, REST APIs, SQL, HTML, Git, Azure and Microsoft 365 • Participate in milestone reviews with clear expectations, progression tracking and mentorship What we’re looking for Essential • University qualification in IT / Computer Science / Software Engineering (or equivalent with a direct coding focus) • Minimum 1 year experience in customer service / call center / support • Strong written and verbal communication (clear, calm, accurate) • Genuine commitment to building a long-term technology career • Confidence learning enterprise systems and working to process, SLAs and audit trails Desirable • Exposure to Jira / Confluence, Git, Postman, or basic SQL/HTML/C# • Familiarity with loan servicing or origination environments (helpful, not required) • Understanding of software lifecycle basics (testing, releases, defects, change control) Why Mortgage House • Structured internal career pathway into QA or development (12–18 months) • Mentorship from experienced technology leaders and real project exposure • Modern Microsoft-aligned environment (Microsoft 365, cloud-native tooling, enterprise workflows) • Work in a business where quality, integrity, and customer outcomes are taken seriously • Clear promotion opportunities based on demonstrated capability and contribution To apply: Include a short cover note describing (1) your customer support experience, and (2) one technical project or learning effort you’ve completed (study project is fine—clarity matters more than scale).
