Wood Recruitment is seeking a Customer Service / Call Centre Officer to join a fast-paced operational environment in Perth. This role is ideal for candidates who enjoy working with customers, coordinating bookings, and solving problems quickly in a high-volume phone environment. We welcome applicants from customer service, call centers, outbound telesales, transport/logistics, dispatch, retail, and hospitality backgrounds. What you’ll be doing: Handling inbound and outbound customer calls in a high-volume environment Managing service bookings and customer requests efficiently Coordinating with internal teams to ensure services are delivered smoothly Following up with customers regarding bookings and updates Maintaining accurate customer and booking records Assisting with new client onboarding and service enquiries What you’ll need: Previous experience in a customer service or call centre role Experience in outbound telesales or phone-based environments is highly regarded Backgrounds in dispatch, bookings, logistics, retail or hospitality are welcome Strong communication and interpersonal skills A confident and friendly phone manner Excellent attention to detail and organisation Ability to multitask in a fast-paced environment A proactive, solutions-focused attitude Australian citizenship or permanent residency What’s in it for you: Guaranteed salary increases linked to new clients signed Stable Monday – Friday full-time hours Modern office located close to major public transport routes A young, dynamic and supportive team culture Full training provided to help you succeed in the role Regular team events and social activities Real opportunities for long-term career progression How to apply: To complete your application for this position please click on the "APPLY" button. Online applications are preferred however for a confidential enquiry please call 08 9221 8122.
