Oversee IT service operations and drive continuous improvement $150-170ksuper CBD location, hybrid work environment The Company Our client is an established, dynamic and leading MSP, renowned for delivering cutting-edge IT solutions to a diverse clientele. They pride themselves on their commitment to excellence, innovation and client satisfaction. The Role You will play a pivotal role in ensuring the seamless delivery of services to clients. You will oversee service operations, manage client relationships and drive continuous improvement initiatives to enhance service quality and efficiency. Key responsibilities include: Own end-to-end delivery of Managed Services customer obligations Ensure services are delivered consistently against the Service Catalogue Drive operational maturity through practical ITIL4 adoption Take ownership of the Managed Services P&L Improve service quality, customer satisfaction and operational performance Reduce escalations through disciplined service management Your Profile Experience leading operational teams within an MSP or Managed Services environment Demonstrated experience owning service delivery outcomes Experience managing budgets, commercial performance or P&L responsibility Strong understanding of ITIL-aligned service environments Strong capability and capacity planning experience Commercial mindset with a focus on execution and accountability Confidence making decisions and enforcing standards Apply Today This is an opportunity to take ownership of a critical Managed Services function and play a key role in improving service quality, operational discipline and customer outcomes. If you're a hands-on operational leader who thrives on accountability, consistency and delivering results, we'd love to hear from you. Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne Job Reference No: 06810-0013456973 - TW By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.
