The Opportunity An opportunity within the People Advice Centre of a large, established wholesale and retail business. This is a hands-on, service-focused role with a clear split across two areas of responsibility: employee relations advisory and HR project support. This is an initial 6-month contract opportunity with the potential for extension. What You'll Be Doing Employee Relations & Advisory Serve as a first point of contact for people-related enquiries via a ticketing system, providing timely and accurate advice on HR policies, processes and systems Own cases end to end, including triage, investigation, resolution, escalation where required and closure Manage workload to meet agreed service level agreements and ensure cases are progressed and closed in a timely manner Support leaders to understand their P&C responsibilities and navigate employee matters with confidence Maintain accurate case notes and documentation to support service quality, reporting and audit requirements Complete standard HRIS transactions across the employee lifecycle, including onboarding, offboarding, transfers, variations and exits Generate employment contracts, letters and related documentation in line with policy and approvals HR Project Support Support delivery of an internal P&C transformation program, contributing to coordination, progress tracking and reporting Complete routine system administration activities including weekly new starter data entry and data quality checks Provide backfill and coverage during planned and unplanned team absences, ensuring service levels are maintained Support the development and maintenance of P&C knowledge articles, process documentation and workflow maps Maintain accurate P&C content for frontline and core workforce audiences via internal platforms Champion self-service solutions by ensuring people content is clear, current and accessible What You'll Bring Demonstrated experience in a P&C, HR or shared services environment delivering transactional and advisory support across the employee lifecycle Hands-on experience with SuccessFactors or a similar HRIS, including onboarding, people movements and data maintenance Experience working within a ticket-based service model, managing cases end to end and meeting agreed SLAs Exposure to providing frontline advice on P&C policies, processes and systems Strong attention to detail and accountability for data accuracy and case documentation Experience supporting periods of organisational change or increased workload Relevant qualifications in Human Resources, Business Administration or a related discipline, or equivalent practical experience Strong Microsoft Office skills and the ability to adapt quickly to new systems and tools To Apply Submit your resume and a brief cover letter outlining your interest. Shortlisted candidates will be contacted directly. Bfennah@sharpandcarter.com.au
