Universal Computer Solutions is a locally owned managed services provider delivering enterprise-grade IT, cyber security, cloud, print, and telephony solutions to businesses across Victoria. With offices in Geelong and Ballarat, our team supports organisations across industries including healthcare, hospitality, manufacturing, professional services, and multi-site operations. At Universal, we focus on delivering proactive support, strong customer relationships, and secure modern IT environments that help businesses operate more efficiently and securely. Our team culture is fast-paced, collaborative, and customer-focused, with a strong emphasis on continuous improvement, technical development, and high-quality service delivery. The Role We are looking for a Systems Administrator to join our growing team and work within a dynamic and high-performing MSP environment. This role will involve supporting a broad range of customers across cloud, infrastructure, networking, security, and end-user technologies. Key duties will include, but are not limited to: Manage, configure, and maintain Microsoft 365, servers, operating systems, and network infrastructure to ensure reliable and secure IT operations for customers. Monitor system performance and proactively identify and resolve hardware, software, cloud, and network issues to minimise downtime and service disruption. Implement and maintain backup solutions, disaster recovery strategies, and cyber security controls including Microsoft Defender, Conditional Access, MFA, and endpoint management. Administer and support Microsoft 365, Azure, Intune, SharePoint, Teams, and hosted cloud services in line with customer requirements and service agreements. Maintain and update systems, firmware, software, and security configurations to align with best practice and organisational requirements. Provide technical support and troubleshooting across servers, workstations, networks, printers, Wi-Fi, and communication systems, ensuring timely resolution of incidents and requests. Develop and maintain technical documentation including configurations, procedures, onboarding guides, and security standards. Liaise with vendors, carriers, and internal stakeholders to implement IT solutions, manage escalations, and recommend system improvements and upgrades. Attend customer sites across Geelong, Ballarat, Melbourne, and surrounding areas as required for project delivery, onboarding, and support activities. Key Requirements Minimum 1 years’ experience working as a Systems Administrator, IT Engineer, or similar technical support role. Minimum 1 year of experience working within a Managed Service Provider (MSP) environment. Strong experience with Microsoft 365, Windows Server, networking, endpoint management, and cybersecurity technologies. Experience with Microsoft Intune, Entra ID, Exchange Online, SharePoint, Teams, and Microsoft Defender is highly regarded. Experience supporting firewalls, switches, Wi-Fi infrastructure, VPNs, and network troubleshooting. Experience with Service Desk ticketing systems and the ability to support L1–L3 technical issues. Strong problem-solving skills with the ability to diagnose and resolve complex technical issues in fast-paced environments. Excellent communication, customer service, and documentation skills. Ability to work independently while also collaborating within multidisciplinary teams. Relevant Microsoft certifications such as MS-900, MD-102, SC-300, or equivalent are highly regarded. Bachelor’s degree in Information Technology, Computer Science, Networking, Systems Engineering, or a related field is preferred. Current Australian Driver’s Licence required. What We Offer Opportunity to work with a rapidly growing MSP supporting modern cloud-first environments. Exposure to enterprise-grade technologies and cyber security solutions. Supportive team culture with strong technical leadership and mentoring. Career progression opportunities across infrastructure, cloud, projects, and cyber security. Competitive salary package based on experience and certifications.
