Service Centre Consultant

Victorian Government • Bendigo Region • 3d ago

Bendigo location, with hybrid work arrangement available 12 month contract Applications close 30 June 2026 About State Trustees At State Trustees, we support Victorians from all walks of life with their financial and legal affairs, particularly during life's most important and challenging moments. As a Victorian Government-backed organisation, we provide trusted services that help people plan, protect, and manage their affairs with confidence, ensuring peace of mind when it matters most. About the Role As a Service Centre Consultant at State Trustees, you'll deliver excellent client service with ownership and accountability. You'll resolve client queries, use tailored communication, and make financial decisions aligned with client needs and budgets. You'll also manage information, engage stakeholders, and work in a collaborative team. This full-time role (38 hours, Monday–Friday) offers comprehensive 3-month training located at our Bendigo office, followed by flexible work (2 days from home, 3 in the office) once all requirements are met. Skills and Experience Proven success in dynamic, client-focused, and team environments Customer service background, call centre experience is advantageous Strong professional communication skills, maintaining composure under pressure Experience in empathetically addressing clients with disabilities, mental health issues, and adverse personal circumstances Life skills encompassing financial literacy, including budgeting, bank account management, and prioritising financial responsibilities Adept at multitasking with Microsoft Office expertise. Efficiently manages multiple tasks, including navigating various systems and applications. Employee Benefits We offer a range of employee benefits including: Career development Health and well-being programs Flexible working conditions Education assistance Purchased leave Employee assistance program Reward and recognition program Free Will preparation Retailer discounts Charitable workplace giving * Employee social club Our Culture For our clients, our people and the Victorian community, we demonstrate Care, Unity, Passion – we are here, we work together, and we bring our best. How to Apply Click the Apply button to commence the application process and include a cover letter and CV. We recognise the power of diversity and creating an environment where all our people feel they belong and reflect the communities in which we live, work and serve. We care about recruiting the best people, regardless of gender identity, age, ability, sexual orientation or cultural background. If you think you can do the job and would be a great fit for our team, we'd love to hear from you.

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